cancel
Showing results for 
Search instead for 
Did you mean: 

Refund policy for "Early Access" products.

Steemium
Explorer
Oculus needs to have a different refund policy for "Early access" purchases. Early access implies the game will come with more content or be improved. Paying money for promise of future work should come with recourses if future work is not satifactoryly rendered.

Refund period should start after the game is first played after the update removing "early access" tag has been removed and "early access" phase duration should be limited to 1 month.

I personally purchased many early access games at high prices to later find out nothing was improved and I am left owning a bad game seemingly without any refund options.
10 REPLIES 10

Steemium
Explorer
If you need some context, I paid 45.99$ for MARVEL Powers United  game, the game is about 60GB,  It start with a 2-5 minute walk-through story mode (semi-open world) then you end up having to play in a closed space with dumb enemy poping up endlessly. 
I do not understand how what is shown in the game can weight more than 5gb and assumed there would be an unlocking of that story mode which would be something worthy of a 47$ purchase. About 90% of comments on that game are upset people asking for refunds.

But regardless...

If "Early access" implies the game is unfinished and still has bugs. It make sense to allow people to get a refund for as long as the game is in "early access" mode or played 2+ hours.

"Early access" = Unifinished!  What if they never finish it?

It's only giving devs a pass to "it sucks but we'll fix it".  It's reducing people's expectation of what they purchased.

Where's the extra accountability for releasing garbage under the pretext of "We'll fix it later"

Oculus should remove "Early access" altogether if it can't make it mean something as we already know devs can push updates to fix bugs anytime.