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Roomscale not working

emersynn
Level 2

So I’ve never had a problem with my guardian since the first time I got it (3 months ago) but after using stationary, it now dosen’t let me use roomscale. I’ll explain, so when I’m creating the roomscale guardian, set the floor level and trace the play area, I click continue when im done and it automatically takes me to the stationary option. I can’t really play many action games since I really don’t have much space to do so. Note that I’ve tried cleaning the sensors, clearing the guardian history, restarting the oculus itself and a factor reset. Is there any way to fix the issue? 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there! We would love to assist you with this. When you attempted the factory reset was this completed from the headset or the mobile application? If already done from the mobile application we would like for you to reach out to our support team here.