I put in a ticket over 2 days ago that the new shipping estimate will be in the middle of me getting married/being away on the honeymoon. I didn't even ask them to move it up, just asked to see if they could shift the shipping to a date when I'll be able to receive the Rift... (I don't even care if it's a few weeks later) They said that they answer tickets within 24-48 hours... within actually roughly 24 hours I guess someone took a look at it since last activity was "1 day ago"... but now 52 hours later, still no response... so disappointed... I can't have it get sent back or just sit there for 3 weeks... you guys are just gonna FORCE me to cancel the order, aren't you?
Support time was more like 48hr last week in my experience and I expect ticket numbers spiked even more when the new shipping estimates were released so I'm not surprised (if disappointed) that it's slowed down even more.
Just change you payment method to something that will get declined then... once declined... when you know you will be back home, change it again to one that works. You'll keep your 1st in line status once the payment method has been approved again.
Just change you payment method to something that will get declined then... once declined... when you know you will be back home, change it again to one that works. You'll keep your 1st in line status once the payment method has been approved again.
I don't think I have anything that will decline it? unless I guess I wanna pay $35 to Chase debit to put a stop pay? And that won't lose me my spot? I thought that if you don't get it resolved, you lose your spot in a day or so...
Support time was more like 48hr last week in my experience and I expect ticket numbers spiked even more when the new shipping estimates were released so I'm not surprised (if disappointed) that it's slowed down even more.
yea I thought it would spike and I get it, I'm sure they are busy cancelling orders... The part that truly disappointed me is that there was activity on it within a day or so... but no response at all... I don't know what that activity is... how difficult is it to tell me "hey we are looking into if we can do this, please wait a few days for a resolution" (it's not like we all aren't experts at waiting at this point)... instead they chose to ignore me...
