I have had a support ticket in with no replay for some time now, I understand there is a back log with the pre-orders but any idea how long the delay is before I get a response ?
We are getting to tickets, but I can tell you there is a HUGE amount and will take time to answer everything. I don't want to give you a time estimate to when we will be caught up, but it may take some time.
Please understand we have a fairly large support team, working around the clock to knock out all the tickets. Really sorry for the delay and thanks for your patience.
"cybereality" wrote: We are getting to tickets, but I can tell you there is a HUGE amount and will take time to answer everything. I don't want to give you a time estimate to when we will be caught up, but it may take some time.
Please understand we have a fairly large support team, working around the clock to knock out all the tickets. Really sorry for the delay and thanks for your patience.
Ah, so...I'd be a dick if I emailed now asking for an update on my ticket about my order on hold due to being unable to verify my address.
Ok, I'll wait until next week to be annoying. :lol:
We are behind, but I didn't think that far behind. The good news is that the ticket volume has dropped enough to the point that we are solving more tickets than are coming in. It's just that there are a bunch still waiting.
@Zandil: I can check on your ticket tomorrow, or send me a PM and I can handle directly. Thanks.
Like probably everyone else, I submitted a ticket trying to confirm my preorder since I had not received my confirmation email. After they did the global re-send on the confirmation (I got that one) my ticket was no longer needed. I tried to close it but the system wouldn't let me. Instead I left a note indicating it was no longer needed and the support folk cleared it pretty quickly after that, but that was 5 minutes that said person could have spent working on a real ticket instead of doing something I could have done had I the option available.
