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Terrible customer service

Level 2

This is pretty much an open letter about the terrible support I have received from Oculus support.

I bought an Oculus Quest 18 March 2020. Delivery was about a week after that. The power supply failed sometime before 8 March 2021, which was when it was notices as failed, and when I contacted support for a warranty claim (I'm in Australia - 1 year warranty).

I have been in a loop of questions and answers about once a week until two days ago (April 19) when the clown doing support said that my warranty expired in March.


"Upon checking, we have checked the warranty expired in the beginning of March 2021. I understand your concern. I will try my best to assist you with this inquiry.
We are going to look into this and will require more time to look into possible options available to you.
Thank you for your extended patience and understanding, we will do our best to get back to you with more information or an update in the next 24-72 hours."

This is ABSURD.