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Touch shipped last week but no game codes?

Vetkin
Expert Protege
Anyone else have their touch ship from Oculus but not receive any game codes?  I've been casually asking in other people's threads but haven't really seen an answer or anyone else asking the question, so I'm wondering if it's just me. Cybereality said in another thread that the codes should be in the order history after the package ships, but all I've got there is the tracking number and order number.  It's possible they could be sent out on launch day, but if there's an issue I'd like to resolve it before the controllers arrive.
58 REPLIES 58

TheMaster0071
Protege


Congrats on the shipping but the pre-order codes for games is a $hitshow mystery, Amazon UK now deny it even promised them



I took a screenshot of my order showing the preorder bonus, on phone with Amazon now

TheMaster0071
Protege
You might need this. Free games accepted for being so helpful 😉
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Munkhee
Explorer
@TheMaster0071
Let us know how you get on.  I sent them an email earlier - no reply.  Just got on a chat with customer service, and they asked me to show them the link where it was stated that these codes would be given with pre-orders.  Of course though, they've since removed that message from the page (as the controllers have now been released), and so there's no way for me to prove it.  Said they were going to forward my comments on, and that I should just wait a few days and "hopefully it will be resolved".  Hmmm.

TheMaster0071
Protege
See above 🙂

Munkhee
Explorer
Thanks 🙂  Will see if anything comes through overnight, and if not get back onto them tomorrow.  Appreciate the help!

Phil007
Protege
i just got off the phone to amazon UK. Guy pointed out that the original small print said to allow up to 48hrs after dispatch for the voucher email.

TheMaster0071
Protege
Yeah indeed the worry is they don't know about the pre order bonus and they are denying it.

TheMaster0071
Protege
Still nothing here this morning, reading another thread it looks like Oculus are sending the codes to us.

Munkhee
Explorer
I got my code from Amazon UK at 8am this morning, so all good 🙂