Trust me....don't do business with this company.

[cdulany]

If anyone is considering buying any product from Meta (read: Facebook) such as the Oculus VR DON'T DO IT.

I have never had such poor support from any company. They will not speak to you directly and will just refer you to their website (with dead links) and then say they will follow up. After about 2 weeks they will stop communicating. This has been going on with my son's Christmas present for almost 4 months now.

How a company the size of Meta cannot provide support to their customers is beyond my understanding but save yourself the headache and go any other way.

[rmapp]

I'm with you cdulany. I've had it. I bought my Oculus Rift when it was new and exciting. Exciting it was, and still would be if it weren't for the lack of support. I've bought or downloaded over 152 VR experiences for Rift over the years. I don't play with it that often anymore but whenever I do some game I enjoyed will not work anymore. Some game I enjoyed is no longer supported online. It's always something. I write to Oculus support and get the standard "unplug it, reinstall, start over" help line scripted response. I write to the content creator and most times I'm simply told "it should work". My VR rig used to be a go-to for some much needed escapism but the repeated disappointment is just not worth it anymore. One day I hope to be able to get off of Facebook as well but for now at least, Meta will not be getting any more of my capital in the entertainment space.

[MetaQuestSupport]

Hi @rmapp! We understand how PCVR gaming is a one-of-a-kind experience, and we're here to give you a helping hand! 

We would like to invite you to PM so that we can securely collect your information and look into any available options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[cdulany]

You guys don't get it.  We are done wasting our time.  There is ZERO reason it takes 4 months to resolve an account problem.  Taking the time wasting private doesn't change that you aren't solving anything and are simply consuming more of your customer's valuable time.

[rmapp]

This will be my last contribution on this topic. After playing the game on my RIFT for years beginning in 2017 without issues until some Oculus updates tanked the game, below is the final response I got from support after some troubleshooting (restart computer, shutdown computer - game should work) and providing them my account info. I'm done..

"

We appreciate you providing the information that we asked for! After further review, the account shows that the device linked to your account is a RIFT, and the game you were asking us about under your account supports both Gear VR and Oculus Go, which are two different platforms from the RIFT. You'll have to purchase the RIFT version, which you can view by clicking the following link: https://www.meta.com/experiences/pcvr/881361898599169/

We hope this answers your question. Please feel free to reach out to us again if you come across any other questions, and we will be happy to help! "

[Zenbane]

I also own a Rift and GO. It was already known that we would need to buy a new version of a certain App when changing devices. It is unfortunate, but not a show stopper. The same applies to the popular Beat Saber. I own it for PCVR (Rift), but had to re-buy it for the Quest. Really not a big deal. VR has never been an inexpensive hobby.

I have been doing business with this company since the initial release of the CV1. While their official Support can be a bit slow, I have always found this community to be immensely helpful. I would highly recommend that anyone dealing with any Quest related difficulties to take full advantage of their support, including this community.

[cdulany]

That's fine and good but my 10 year old hasn't been able to use his Christmas gift for over 4 months.  They keep writing saying is everything solved....closing the case.  When I say no they say someone will be in touch.  No one has EVER been in touch.  

[Zenbane]

In this thread, MetaQuestSupport asked you to send them a private message to assist you directly. Have you done that?

You can also chat with their online support right now. Just go through this process:

Go to the support page:

https://www.meta.com/help/support/

Log in to your Meta account.

Select your device (from the top of the list)

Select "troubleshoot device"

Select "headset"

Select "headset charging or power"

Select "Headset doesn't power on"

Select "This did not sovlve my issue" 

[cdulany]

That would be great if the entire problem wasn't that we are locked out of the account.

Have I sent them a PM?  Go back to your hole troll.  It's been four months.  I have done EVERYTHING.

[cdulany]

Today I was informed my son is going to lose his account because no one at Meta will take the initiative and responsibility to fix this problem.   I am going to say this one last time.  Your process for providing the age verification is broken.  I need someone there to provide me with a workaround that allows us to provide you with the required information.  We can do that over email and this will be done.