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UPS Can't deliver my DK2 today because of the Bill :( :(

kingmicka
Honored Guest
Well I was expecting my DK2 today but it's finally hold by UPS because the bill is not readable ... they told me that I have to fax them the bill, but I have no bill from oculus, nothing...and I ask them if they contact the sender and they told me not, it's me who have to manage to send the bill to them by fax 😞 anyone got this issue ? it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them...and I'm sure you don't want to lost time to get it in your hand 😕 :cry:
10 REPLIES 10

Stryker
Honored Guest
"kingmicka" wrote:
Well I was expecting my DK2 today but it's finally hold by UPS because the bill is not readable ... they told me that I have to fax them the bill, but I have no bill from oculus, nothing...and I ask them if they contact the sender and they told me not, it's me who have to manage to send the bill to them by fax 😞 anyone got this issue ? it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them...and I'm sure you don't want to lost time to get it in your hand 😕 :cry:


Send them a copy of your status page. Go to OculusVR.com/sales and input your email. You will get an email where you can view all order details. I bet the order number is part of the slip. Good luck

PS - Use the PrtScn button to take a screenshot of your internet browser and also Ctrl+PrtScr will take a screenshot of the current window
DK1: Shipped DK2: Shipped

EsEs
Honored Guest
What we did in South Africa is send them the order page (the one from the link in email) in PDF, but you can also request an invoice from oculus ( that takes about a day, depends on the time of coarse)

Edit: or do it as post above, I replied after
Order ID: EK-6100XXX Date: Mar 22, 2014 10:40 PM PDT Status: Received!!! South Africa, JHB

kingmicka
Honored Guest
"Stryker" wrote:
"kingmicka" wrote:
Well I was expecting my DK2 today but it's finally hold by UPS because the bill is not readable ... they told me that I have to fax them the bill, but I have no bill from oculus, nothing...and I ask them if they contact the sender and they told me not, it's me who have to manage to send the bill to them by fax 😞 anyone got this issue ? it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them...and I'm sure you don't want to lost time to get it in your hand 😕 :cry:


Send them a copy of your status page. Go to OculusVR.com/sales and input your email. You will get an email where you can view all order details. I bet the order number is part of the slip. Good luck

PS - Use the PrtScn button to take a screenshot of your internet browser and also Ctrl+PrtScr will take a screenshot of the current window


thanks for the tip I will try this 🙂 hope it will work

kingmicka
Honored Guest
"EsEs" wrote:
What we did in South Africa is send them the order page (the one from the link in email) in PDF, but you can also request an invoice from oculus ( that takes about a day, depends on the time of coarse)

Edit: or do it as post above, I replied after


thanks 🙂 I would like to manage it today, I can't wait anymore...I already sent a mail to oculus to ask for it in case I couldn't manage

kingmicka
Honored Guest
"Stryker" wrote:
"kingmicka" wrote:
Well I was expecting my DK2 today but it's finally hold by UPS because the bill is not readable ... they told me that I have to fax them the bill, but I have no bill from oculus, nothing...and I ask them if they contact the sender and they told me not, it's me who have to manage to send the bill to them by fax 😞 anyone got this issue ? it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them...and I'm sure you don't want to lost time to get it in your hand 😕 :cry:


Send them a copy of your status page. Go to OculusVR.com/sales and input your email. You will get an email where you can view all order details. I bet the order number is part of the slip. Good luck

PS - Use the PrtScn button to take a screenshot of your internet browser and also Ctrl+PrtScr will take a screenshot of the current window


thanks mate its works, i sent them by fax few minutes ago and my package is in transit again !

Stryker
Honored Guest
"kingmicka" wrote:
"Stryker" wrote:
"kingmicka" wrote:
Well I was expecting my DK2 today but it's finally hold by UPS because the bill is not readable ... they told me that I have to fax them the bill, but I have no bill from oculus, nothing...and I ask them if they contact the sender and they told me not, it's me who have to manage to send the bill to them by fax 😞 anyone got this issue ? it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them...and I'm sure you don't want to lost time to get it in your hand 😕 :cry:


Send them a copy of your status page. Go to OculusVR.com/sales and input your email. You will get an email where you can view all order details. I bet the order number is part of the slip. Good luck

PS - Use the PrtScn button to take a screenshot of your internet browser and also Ctrl+PrtScr will take a screenshot of the current window


thanks mate its works, i sent them by fax few minutes ago and my package is in transit again !


Great news! Glad to hear it and hopefully you get it soon. 😄
DK1: Shipped DK2: Shipped

nicorose
Honored Guest
it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them


Nope, other "EU" citizens have no problem with that, because of free trade agreement of the EU.

Switzerland is the Problem here. Its not in the EU so you need yet another custom declaration and for that they need the Papers. Normaly it should be enough to send them the Order Page with the Prices and the Taxes. :mrgreen:


thanks mate its works, i sent them by fax few minutes ago and my package is in transit again !


Oh, sorry saw you already managed it. Soooo Good Luck!

Soidsnake
Honored Guest
"nicorose" wrote:
it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them
Nope, other "EU" citizens have no problem with that, because of free trade agreement of the EU.

Switzerland is the Problem here. Its not in the EU so you need yet another custom declaration and for that they need the Papers. Normaly it should be enough to send them the Order Page with the Prices and the Taxes. :mrgreen:




So that means that orders going to Norway might have problem as well since we are not part of EU?

Is there anyone from Switzerland or Norway that have recieved the DK2 with or without problems?

Shigawire
Honored Guest
"Soidsnake" wrote:
"nicorose" wrote:
it was sent from Tamworth, United Kingdom. Maybe if yours was sent from this location you can have the same problem. If you see the message Held in warehouse, then you should contact UPS because you might have the same bad surprise from them
Nope, other "EU" citizens have no problem with that, because of free trade agreement of the EU.

Switzerland is the Problem here. Its not in the EU so you need yet another custom declaration and for that they need the Papers. Normaly it should be enough to send them the Order Page with the Prices and the Taxes. :mrgreen:




So that means that orders going to Norway might have problem as well since we are not part of EU?

Is there anyone from Switzerland or Norway that have recieved the DK2 with or without problems?


I'm from Brønnøysund, and I received mine on the 4th of August 🙂
But you can see what time I ordered mine as well in the signature.
DK2 ordered on March 19, 2014 at 11:03 AM PDT status: RECEIVED