09-06-202407:56 AM - last edited on 09-06-202408:42 AM by OMOTO
There is something inherently wrong with the Quest 3 USB-C port.
Anytime I attempt to charge the device while using it, I get a pop up and it starts beeping a warning saying that the USB-C port has been disabled for dust and debris.
There is absolutely not dust or debris. I know this for a fact because I exchanged a unit with a new one, took it straight out of the box with no liquid or dust in sight - and the brand new unit does the same thing.
I am using the most current software / firmware as of September 2024.
This may be a hardware issue as it appears not everyone gets this issue. I’ve seen Meta marking several of these as solved when it isn’t, which makes me believe that this may be a known hardware issue.
Hopefully meta fixes the issue in future production.
Hey, @EsVi! First of all - welcome to the community!
I want to say thank you for contributing and offering help to others who may be encountering the same issue. As you've mentioned, this is an issue that's been addressed on the forums on multiple occasions, most notably our known issue thread for it, which includes a lot of really helpful troubleshooting information.
Marking responses as solved is something we, as mods, do to highlight updates, advice, and any other information that might be helpful to users looking at the thread for the first time. It is absolutely not an admission of a 'known hardware issue' from Meta, or an attempt by us to close down conversations, as we often leave these threads open for more discussion as issues evolve and new solutions are found.
On that note, I've removed some content from your post. There are troubleshooting steps available that several users have reported success with and we want to ensure they're as easy to find as possible for everybody, particular for users who are no longer covered by a warranty.
To save you from digging around further, I'd love to try and help you figure things out. Are you using the included charger to charge your Quest 3? Are you plugging the Quest 3 into a PC for charging or an outlet? If you are using an outlet, is this directly on a wall or are you using some kind of extension cable or power strip?
Well it’s very unfortunate you’ve chosen to sensor my post. I was hoping meta would be more interested in support than censorship.
I guess I’ll have to resort to the more mainstream platforms on this topic.
There is no issue on my end. I’m using wall outlets that are confirmed in good order with a multimeter, with the Quest 3 charger and a Quest 3 cable. This has happened on two of your Quest 3 units straight out of the box.
unfortunately it sounds like I will have to keep exchanging these until I get lucky with a functioning unit. Which is very inconvenient.
Thanks for getting back to me and I'd love to continue to try and offer some support on the issue.
I'm really impressed that you've gone so far as to be running voltage tests! It certainly helps us narrow down what might be causing the problem. Brilliant stuff.
By any chance would you have any other plugs or USB-C chargers around that operate with a slightly higher wattage, preferably something around the 31W mark?
As a few people have mentioned in that thread recently, higher wattage chargers seem to clear the error, so I'd be interested to hear if that works for you, too.
I don't see this as a long term fix, I'm just trying to narrow down the issue! If a higher wattage charger works, we can rule out it being a hardware issue and I can pass the information on to the team at Meta for them to investigate further and get to work on a software fix.
If you're not able to test that for me, no worries! I can keep you updated if I hear about any new troubleshooting tips.
Asking customers to grab random electronics they have around the house, plug it in and see if it helps is a joke.
Meta has research and development facilities. You’re telling me they couldn’t figure out the correct wattage to provision this device with in the lab, so now they need me to try a few random charges I have lying around to see if it helps?
I'm just providing my own personal recommendations and guidance from my own experiences and the expertise of others on the forum.
If you'd like official advice from the Meta teams, you'll need to reach out directly to the Meta Quest Support team by either dropping them a message on their profile, or on the Meta Quest Help Center.
We're a community forum, so the answers and advice you'll find here are generally sourced from other community members.
