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Ups and downs, why I already hate and love my Rift (need help?!) :)

Skizz
Expert Protege
Hey everyone,

yesterday evening/night I finally got to try my new rift.
I haven't used any VR device for about 1 1/2 years but I've owned the dk2 and got VERY high expectations.
Sorry for the clickbait title but that perfectly describes my feelings right now

Here is a little review of mine about the rift.
I will try to keep it as short as possible.

Packaging:
The packaging is stunning and feels and looks high quality, just like I expected it to be.
Some people got worried because they had the feeling that they had received a used rift but I am 100% sure that
mine is brand new.

Setup:
This
was a b*tch to do because I've got several issues. First of all my
sensor doesn't notice ANY of my USB 3.0 ports. I've updated the driver
but gut bluescreens everytime I tried to plug it in. I reinstalled my
old drivers and, surprise, it still didn't work. I plugged the sensor
into a USB 2.0 port, which seems to work but I've already bought a USB
3.0 card, which is on its way right now. Furthermore I've got problems
because the driver for the xbox wireless adapter wouldn't install and I
had to download and install them manually. Setup took me over an hour. I
would have wished a more "plug and play" like setup but I guess it
could be my pc just trying to troll me.

The Fit:
The
comfort if fine, way better than the DK2 in my opinion. I've got BIG
glasses and I've feared that they wouldn't fit but they do!
The sweet spot is really easy to find and it almost takes no effort for me.
What
most people don't mention in their reviews is the smell! The smell of
the new DK 2 made me feel sick. I problem I don't have with the CV1
anymore 🙂

FOV:
The FOV is smaller than I thought it would be but I am ok with that. It feels like looking through a bullseye

Image:
The image quality is stunning! Way
better than I thought it would be. Everything is clear and readable.
The 3d is mind blowing and I had to laugh out loud a few times because
the demos felt so real.

Godrays:
Yes, they are there. Though I don't mind them. I can easily ignore them.

Red Tint:
This
kind of bugs me because I've had a little bad luck with that. There is
no red tint on the left display, however, the right display
is full of it. almost the entire right screen has red tint. Though it is just noticeable when the screens are fully black.

All in all the rift is an amazing piece of technology and Oculus made an awesome job developing this little piece of sexiness.
I would buy it again anytime.

BUT (and this is why I chose the title)
I fear that I've got a defetice unit.
This is the part where I need YOUR help guys and gals.

I've got 2 major problems.

First of all: I have no sound.
The
built in speakers sound like transformers on kokain and it doesn't
matter what I try, I can't get them to work. I've updated all drivers,
tried turning off every other sound sources and devices, tried turning
off the onboard soundcard, tried switching the rift to the standard
sound source, nothing helps.
All I can hear is cracking and not only
when there should be sound but also when there shouldn't be I can hear
some random crackles.

My second big problem is that I
think that my left display is broken. There is a line through the middle
of my left screen where everything above looks a little green-ish. I
can tell that it is only the left screen because if I close my left eye,
the problem is gone. If I close my right eye, I can see it clearly.
I made pictures with my Iphone, which I will attach to show you.
gysgqdr8jsgf.jpg
52bdub68tb42.jpg

As
you can see, the right display (second pic) looks fine. However, there
is a line in the middle of the left screen (first pic) which also
differs the colours between both areas.


My questions:

Do you think the debug tool could fix that? Where can I load it?
Any
suggestions on how I can get the sound to get of my other headphones?
(Logitech g35) Setting them as standard device doesn't seem to work for
Oculus home apps.
Do you think I received a bad hdmi cable?
Do you think my left screen is broken and I will have to rma it?
Should I open a support ticket?

I
already LOVE my rift but these issues are killing the experience for me
right now. I hope that I can fix them with your support 🙂

Thanks for your time and support! 🙂
16 REPLIES 16

Goobers
Adventurer
Personally, I think the issue lies more with your PC. I know it sounds a bit extreme, but have you done a fresh Windows install lately?

edit: even the line across your left could be an output error of your video card.

Skizz
Expert Protege

Goobers said:

Personally, I think the issue lies more with your PC. I know it sounds a bit extreme, but have you done a fresh Windows install lately?

edit: even the line across your left could be an output error of your video card.


I can imagine that the sound problem (I've found another way to describe the sounds I can hear, it sounds like a swarm of bees) is due to any kind of incompatability with my pc. Still I would love to get a solution for that because I've tried everything coming to my mind so far and rift experiences without sound are, well, crap 😕
 But I just can't imagine that the line on the screen has something to do with the PC. I've got a 970 SC with the latest drivers and never had any issues with it.
I will post a second picture from Ocean Rift, there the line is more noticeable because of the blue colours in the app

Zenbane
MVP
MVP
Have you opened a Support Ticket with Oculus? Be sure to do it and then message cyber the Ticket number plus a Link to this thread. Maybe he can get you some help more quickly.

Skizz
Expert Protege
vz9sw240lc4n.jpg

Another pic of the line through the screen

Skizz
Expert Protege

Zenbane said:

Have you opened a Support Ticket with Oculus? Be sure to do it and then message cyber the Ticket number plus a Link to this thread. Maybe he can get you some help more quickly.


I haven't opened a Ticket, yet. First of all I wanted to see if the community could maybe help but you are right. Opening a ticket at the same time will most likely solve my problems faster 🙂

Skizz
Expert Protege
Here is a soundfile of what the sound coming out of the rift speakers sound like:http://vocaroo.com/i/s00K4o8NMJsu

Anonymous
Not applicable
I think your sound issue is to do with your USB3 ports not being compatible. Did you run the compatibility tool before hand? https://ocul.us/compat-tool 

What are you computer specs?

Also Oculus has a tool that can re-calibrate the screens so hopefully it will help solve your weird left eye issue.

Skizz
Expert Protege

FrozenPea said:

I think your sound issue is to do with your USB3 ports not being compatible. Did you run the compatibility tool before hand? https://ocul.us/compat-tool 

What are you computer specs?

Also Oculus has a tool that can re-calibrate the screens so hopefully it will help solve your weird left eye issue.


Thanks for the reply 🙂
Actually I've fixed the sound issue a few minutes ago. I switched from USB 3.0 to USB 2.0. The compat-tool told me that my 3.0 ports are ok but like I said, my USB 3.0 card is already on its way.

Could you please tell me where I can get the tool to re-calibrate the pixels? I've heard of it before but i don't know what its called so I couldn't find it before.

Shadowmask72
Honored Visionary

Skizz said:

Here is a soundfile of what the sound coming out of the rift speakers sound like:http://vocaroo.com/i/s00K4o8NMJsu



Yep that's deffo Transformers on Kokain.

 😄 


System Specs: MSI NVIDIA RTX 4090 , i5 13700K CPU, 32GB DDR 4 RAM, Win 11 64 Bit OS.