4 weeks ago
Hi, we needed to do a factory reset on the Oculus 2, and all the games I purchased for the grandkids were lost.
anyone have any idea how to get them back. Thanks
4 weeks ago
Hi @sue.reed.735 🙂
you don't loose games when doing a factory reset. The games are tied to the account which was used to buy them.
If you set up the Quest with this account after the factory reset, you just have to download and install the games again.
4 weeks ago
Thanks. The grandkids signed in under facebook, and not my original account. And now when I try to log in under my original account is says to many refreshes have occurred and not sure what to do.
4 weeks ago
So, the Quest is now set up with the account of your grandkids as admin, but before you were the admin?
4 weeks ago
I purchased my games before Meta bought Oculus and my username was my email address. I did a factory reset then logged in using my facebook information instead of my email address. That's when this new username appeared (sue.reed.735) and all my purchased games were gone. It's as if logging in using facebook instead of my email created a new account without the stuff I bought.
4 weeks ago
I would do another reset & then setup using the original account with all the content, once setup you can go to profiles & tick the share apps box. Now you can setup up profiles for other family members so they can have their own settings/save games etc.
4 weeks ago
I purchased my games before Meta bought Oculus and my username was my email address.
But you migrated that account to Meta, right?
I ask because Oculus accounts were deleted if they weren't migrated to Meta accounts by March 2024.
It's as if logging in using facebook instead of my email created a new account without the stuff I bought.
Yes, that's exactly what has happened.
You can try, if you can set up the Quest with your original account after doing a factory reset again.
I'm not sure it'll work.🤔
If not, talk to support, they can help you with account issues.
Send a PM @MetaQuestSupport
Click on their name to visit their profile page, then click the "send message" button.