03-02-2025 12:34 PM
My oculus quest 2 controllers have been broken and i haven't been able to fix them is it possible to get free replacement controllers?
03-02-2025 12:44 PM - edited 03-02-2025 12:47 PM
If you’re still under warranty you may be eligible to get free replacements. You’ll need to contact meta a support and start a support ticket. Google how to do this.
03-02-2025 01:11 PM
That rather depends on how they have been broken and how old they are. If they are less than a year old (or whatever minimum statutory warranty your country enforces) and they broke because of design or manufacturing deficiencies, you should be entitled to free replacements. If they broke because you repeatedly smashed them into a wall, for example, probably not.
03-02-2025 01:53 PM
Hi there @alanavr2143 , could you drop us a line by sending us a private message?
This will allow us to gather some more details and explore the options available to help you.
Just click on our name to get to our profile page, then click "Send a Message" to send us a private message. Don't forget, you have to be signed into the community to send us a private message.
03-03-2025 02:00 PM
Hey there @alanavr2143
If you need a hand, just give us a shout. You can find the steps to do that in our earlier post.