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is it possible to get new free oculus quest 2 controllers?

alanavr2143
Honored Guest

My oculus quest 2 controllers have been broken and i haven't been able to fix them is it possible to get free replacement controllers? 

4 REPLIES 4

TomCgcmfc
MVP
MVP

If you’re still under warranty you may be eligible to get free replacements.  You’ll need to contact meta a support and start a support ticket.  Google how to do this.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

user_901925786032222
Expert Consultant

That rather depends on how they have been broken and how old they are. If they are less than a year old (or whatever minimum statutory warranty your country enforces) and they broke because of design or manufacturing deficiencies, you should be entitled to free replacements. If they broke because you repeatedly smashed them into a wall, for example, probably not.

MetaQuestSupport
Community Manager
Community Manager

Hi there @alanavr2143 , could you drop us a line by sending us a private message? 

 

This will allow us to gather some more details and explore the options available to help you.

 

Just click on our name to get to our profile page, then click "Send a Message" to send us a private message. Don't forget, you have to be signed into the community to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there @alanavr2143 

 

If you need a hand, just give us a shout. You can find the steps to do that in our earlier post.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!