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we cannot find your controllers NAG screen

MystaMagoo
Level 7

yes you can its exactly where I left it and where you put it to sleep.

pretty sure the message block interferes with all other games with it being in the way.

 

how to stop this stupid behaviour??????

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo
12 REPLIES 12

MetaQuestSupport
Community Manager
Community Manager

Hey, MystaMagoo! We know how this can be quite troublesome, and we want to help you get to the bottom of this. So, if you could, please try unpairing and repairing your controllers. If you are still having issues, please let us know so that we can help you further. 


@MetaQuestSupport wrote:

Hey, MystaMagoo! We know how this can be quite troublesome, and we want to help you get to the bottom of this. So, if you could, please try unpairing and repairing your controllers. If you are still having issues, please let us know so that we can help you further. 


Hi

the issue is the software putting it to sleep then complaining it cant find it.

 

it also says press + and - to 'exit'?

what will it 'exit' if I do that?

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

Good hearing back from you! We would like to invite you to private message us so that we can further investigate this matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!


@MetaQuestSupport wrote:

Good hearing back from you! We would like to invite you to private message us so that we can further investigate this matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!


the quest2 has updated itself to v40 now.

 

the problem is now repeatable and has a distinct 3 second kick in time.

 

sat in a chair

put controller on the floor

let go

3..2..1

"we can't find your cont.........

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

Hey, MystaMagoo! We're wondering if you were able to complete the factory reset we requested previously? We highly recommend completing the factory reset, and is has been know to fix such technical issue. Please also enable our Cloud Backup feature before completing the factory reset! Please let us know if this helps with your controllers shutting off and having the banner appear until they're turned back on! 

Hi

So this is not normal behaviour for a quest2 then?

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo


@MetaQuestSupport wrote:

Hey, MystaMagoo! We're wondering if you were able to complete the factory reset we requested previously? We highly recommend completing the factory reset, and is has been know to fix such technical issue. Please also enable our Cloud Backup feature before completing the factory reset! Please let us know if this helps with your controllers shutting off and having the banner appear until they're turned back on! 


Hi

I will not factory reset unless a last resort.

 

I have ascertained its only within link does the nag screen appear.

The 3 second rule applies in the headset but you just dont get the nag window.

Have not tested airlink yet but would expect it to be the same.......

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

MystaMagoo
Level 7

v46 and still there

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

Thank you for this update. We know how important it is for your controllers to work properly, so we'd be glad to have our team take a deeper look. 

 

Please feel free to gather your Oculus logs with the below steps and create a ticket with our support team who can provide more in-depth assistance!

 

To gather your logs:

 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
  7. Attach the newly created zip file to your next support response.