Thank you for taking the time out to share your experience and bringing this to our attention. We can see that you are experiencing some issues with the Meta Quest Link. We know how important it is to get you back into the Metaverse and have a great time!
Please see the following guidelines we would like you to follow:
- Disable Wi-Fi on the Quest Headset.
- Ensure Link graphics settings are set to default:
Open the Meta Quest Link app on your computer.
Click Devices on the left side of the app.
Click Quest and Touch.
Click Graphics Preferences.
Click Reset to default.
Click Save and Restart
- Uninstall ASUS AI Suite or ASUS AI Suite 3 if installed: This software is an all-in-one application that allows you to make modifications to motherboard components such as CPU, USB, Wi-Fi, LAN and more. We recommended to uninstall ASUS AI Suite, and test to see if the issue remains or disappears. PC may need to be restarted after removing this software.
- Uninstall Oculus Tray Tool if installed, as it contains settings for resolution, super sampling, etc.
We hope this helps! If these steps don’t resolve the issue, please contact our Support team directly from the official Meta Quest Help Center website and they’ll be happy to help you further.
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