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Cast Device and Record Video don't work in ODH 2.7.2

emperor1412
Honored Guest

Is it just me or someone else also face with this ?

I can do screenshot from ODH, but not Record Video and Cast Device.

Here is the screen shot of error when I try to cast device using ODH, although casting over the web via https://www.oculus.com/casting still work normally.

 

Bug_Casting_Record.png

 

 

An Error Occurred...
Check to see if your headset and computer are using the same network. VPN’s have been known to cause casting errors. Try switching to the same network to allow casting.
Firmware build ID / build flavor in headset can cause instability in casting. This information can be found in the tooltip if you hover over the device image on the device page.
Check to see if the account on the headset is the same as the logged in account in ODH. There is a known issue with secondary accounts logged into the headset that would conflict with the account that is logged into ODH. This is a rare occurrence.
Please try logging out and back in from the Settings Page to refresh your session.

 

 

10 REPLIES 10

berniceloman
Explorer

I'm having the same issue and support isn't helpful at all.