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Cannot Assign Permissions to Users in Meta App – Persistent Error Across Apps

obadaajouly
Honored Guest

Hello Meta Support,

I am facing a recurring issue when trying to assign permissions to users in my Meta app. The error message states:

"Cannot change current app access until this user completes developer registration."

Here are the details:

App Name(s): A2A

App ID(s): 204878952577374
Owned By: Access to Arabia

Issue Description:

All users involved in this issue have already completed the developer registration process and are admins in their own apps.
The error persists across all users, not just specific individuals.
I attempted to create a new app and assign permissions to the same users, but the same error appeared.
This issue prevents me from assigning necessary permissions to users, impacting our ability to manage the apps effectively.
Steps Taken to Resolve the Issue:

Verified that all affected users completed the developer registration process.
Confirmed that users have admin roles in their own apps.
Tried creating a new app and assigning permissions to previously registered admins.
Ensured the apps are in the correct mode (e.g., Development or Live).
Despite these efforts, the error persists, and I am unable to assign permissions to any users in the app.

Expected Behavior:
Permissions should be assignable to users who have completed developer registration and hold appropriate roles in their own apps.

This issue is critical as it blocks essential app management functions. Please investigate and provide guidance on how to resolve this issue. If this is a system-level issue, I kindly request an update on when a fix will be implemented.

Thank you for your support,
Obada Ajouly
Software Developer
oajouly@access2arabia.com

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