So for the past month, my players have been reporting steadily more and more crashes when loading (addressable) levels, especially on Quest 2. And now I'm getting them too. My levels are large, but even before I optimized them when they were double their current size, they still ran on Quest 2. I've reverted any changes I've made over the past few months, and it's still happening.
This makes me think it's the Quest software itself. Did any of the Quest updates over the last 4 months kill the total RAM available for apps? Or did the timeout constraint get lowered where the Quest will kill the app if loading takes too long?
We understand that you are experiencing crashing issues on your Quest 2 device after an update. We know how important it is for you to get sorted with this.
We would love to investigate this further and get to the bottom of this to ensure that you get the necessary support for your issue. We wouldn't want you to disclose your device and account information in a public space, so we urge you to reach us directly via DMs so we can look into this closely.
For this, please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message. Your satisfaction is our priority, and we are committed to getting this right for you.
