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Problems downloading expansion files

pepoipod
Honored Guest

‎02-20-2025 03:08 AM

Hi.
There is a problem with downloading expansion files.
 
We have received reports from users that DLC downloads that were working fine until now have started failing a few days ago.
We have not made any changes to the application since it was working fine.
The only thing I can think of is that we updated the OS of the Meta Quest itself.
 

Details of the problem are as follows.

 
  • There are two bundles to download. They are registered as expansion files in the build on the Meta Quest Dashboard.
  • Users will be able to download these files after purchasing the DLC.
  • The application uses the Oculus.Platform.AssetFile.DownloadById function to download the expansion files one by one.
  • At this time, the first one can be downloaded and installed without any problems, but the second one does not complete download.
  • Strangely, when I check the storage on SideQuest, both files are downloaded! This seems to be derived from a problem that the download failed midway or the installation failed.
 
I checked the log at this time using ADB.
I've excerpted the logs that I found interesting.
 
---------------------------------------------------------------------------
19:37:16.515 3207 18799 I InstallTask : proceeds to download [25263407749973381, dlc_scenes_all.bundle] 19:37:30.946 3207 18799 I InstallTask : Verify: File(dlc_scenes_all.bundle) - isChecksumPassed: true 19:37:30.989 3207 18799 I InstallTask : Task completed for /storage/emulated/0/Android/obb/com.characterBank.ruinsmagus/update/dlc_scenes_all.bundle, running task cleanup 19:37:31.590 3207 15118 I InstallTask : proceeds to download [25263404853307004, dlc_assets_all.bundle] 19:37:32.293 3207 15118 I InstallTask : Caught IOException, delay(20000) ms before probing network condition
---------------------------------------------------------------------------
 

Below is the version and system information.

  • Meta Quest 2 v72
  • Unity 2020.3.27f1
  • Oculus Integration 25.0
 
Thank you
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1 REPLY 1

CaseyAtMeta
Community Manager
Community Manager

‎02-20-2025 11:06 AM - edited ‎02-20-2025 11:08 AM

I'm nosing around to see if we can find some direction for you, but I did just want to say that I appreciate you compiling such a thorough description of the issue. Appreciate all the context and info you included.

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