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no friend list got since 01.March.2021

7777ivan
Protege

hi,

my friend list query worked fine until 01.March evening (EU time), and since that it provides empty arrays, and invitable friend list results always in only a 1 element array.
is there any Oculus back-end change or error, or new permissions are introduced? does it work for you? atm it is blocking my further work...

My UE4 & Oculus version is oculus-4.24.3-release-1.46.0-v14.0 and experiencing on Quest-1
thanks

9 REPLIES 9

fdeluna_
Explorer

Hi,

We are having the exact same problem using Unity.

 

Thanks

ForemanDev
Expert Protege

I'm having a similar issue, trying to get usernames to display above players' heads.

 

I made a thread about it here: https://forums.oculusvr.com/t5/Oculus-Quest-Development/Can-t-Get-User-Name-App-Lab/td-p/852599

ForemanDev
Expert Protege

@7777ivanI saw that you figured this out, but I'm commenting here in case anyone has the same issue.

 

This issue is fixed by filling out and submitting the "Data Use Checkup" in the developer dashboard. The approval for this was instant - there doesn't seem to be an actual review process. I also requested access to every API feature in the list.

fdeluna_
Explorer

Hi all,

In Unity 2019.4.17f1 with the latest oculus integration version (25.0.0) and the latest OVR plugin (1.55.1) and all the "Data Use Checkup" marked as approved still the same problem. The username and other data are returned ok, but the friend list is empty.

7777ivan
Protege

@ForemanDev: no, it is a different issue. not user name, but the friend list of a user cannot be got any more!

@fdeluna_: "good" to hear , thus it should be Oculus backend related. Meanwhile we are in direct contact with an Oculus tech guy, I sent him UE4 logs and logcat logs too, waiting for the answer. But as the 1st response, all our "Data Use Checkup" and other Dashboard settings are fine. In logcat log I found an AppID error (find SUI marked lines in logs), what I cannot understand...


Moreover, some of our team members can get a proper invitable friends list, while some of us get only a one element array (it worked fine earlier). The friend list usually does not work, but some of us get a one element array in that case, usually who has a working friend list... "FUNNY"

 

ptroculus
Honored Guest

Hi everyone, I am getting this problem. When I request friend list, it returns empty. Does it have any solution so far?

Bidonjour
Explorer

I'm also getting this issue, it's been more than 4 months now, and I check every week if now it works, but still not ...

I've also posted a topic here : https://forums.oculusvr.com/t5/Unreal-Development/QUEST-2-Can-t-get-the-friend-list/td-p/880985 .

Is there any way to contact directly the dev team ? It seems that there is no support for Unreal Engine for this problem, and I feel like they will never provide a fix. Do I have to consider it will never be solve and cancel all my project or is there still any chance that someone take a look at it ? 

As @7777ivan said it seems to be Oculus backend related. I tried to print a lot of stuff in FOnlineFriendsOculus, but it seems to late to figure out where the error come from ...

 

Thanks and I hope one day we will finally know what's going on ...

Bidonjour
Explorer

Maybe I should also mention I'm using the Oculus sources 4.26. I've also check everything in the "Data Use Checkup", and I think everything is correctly setup because I can make the Matchmaking feature work, so it looks only related to the Friends feature.

TenaciousDan
Explorer

Data Use Checkup is all green for me. Everything passed. Users.GetLoggedInUserFriends().OnComplete callback is never fired in a build. In the editor everything works fine.

There are no errors in the UnityEngine log file.

Anyone have a solution for this? Why does the function just silently fail? A callback to any of the backend API should never fail, it should always return with an error.