Amazon Prime Video Error 4107

[DezPerado718]

Hi, if you've ever had trouble playing titles from your Amazon Prime Video account and have seen an error code 4107 for ANY reason (Mines was I changed the password using my phone and try to log in to prime video on my Oculus) just go to settings >>> storage >>> amazon prime video then delete data. There will be a symbol to the right next to the trash icon. Click on it and delete data then re-launch the app. You should now be given the option to sign in. Issue should now be resolved.

[Zoobel]

Same problem "Error message 4107"

Here's what I've already tried:

- Quit App and restarted VR and tried again

- Deleted app data and tried again

- Changed app permissions (granted access to VR) and tried again

- Uninstalled app completely and reinstalled and tried again

Nothing has helped. Another idea?😪

[E-Lore · Accepted solution]

Since this comes up when you look for this error, I found a solution for me.

This error came up again and again and the app ran really slow. 

In some other forum about the Oculus Go I found out that you have go into the app settings and grant the permission to access to the internal storage. After that I had no more issues.

[Fiery300]

Thank you!   That fixed it on my Quest 2 as well!   I went into permissions and gave access to internal memory.   I wonder why the app didn't ask for this permission upon reinstalling?    

[kevin_harvey]

I give that a try thanks.

[NomadsAnIsland]

Giving the app permission to use internal storage solved the problem for me.

Error would show up mostly when scrolling through the lists of movies and show. The app probably wants to write to a cache.

[WholeMentaire]

je vais aussi essayer et ca marche pas

[TomCgcmfc]

@NomadsAnIsland  Ya, thanks for that mate.  With my Oculus Go I just went to the app settings for prime video and enabled storage permissions.  This then allowed me to login and everything is now working fine.  Thanks for your advice.  Even Oculus support could not help me.  I have sent them a note on this.  Thanks again and cheers.

[Sjmccann27]

Enabling storage didn’t do it for me.  I went to the Oculus website and deleted the Prime Backup on there and then deleted and reinstalled the app.  Working so for.  Fingers crossed that it stays that way.  I will enable storage now too though…

[Techtone5]

Tyvm for that worked like a charm.