a week ago - last edited a week ago
Tuesday
Meta only supports their headsets in 23 countries, none of which are part of LATAM. https://www.meta.com/en-gb/help/orders-and-returns/914401682626684/
I know they do limit availability of software depending on the region you are currently in (travel with a Quest to a different country and games/apps may disappear from the store) and certain features like voice commands and ai are region locked to the US. So this may be a related issue you are running into. I haven't heard of the specific issue of an app spawning another app being affected by region though.
Wednesday
I have seen with the customer, that they have version v.76 and we in the offices have v.74 installed on the glasses. That could be a problem? I have read that v.76 updates to Android 14.