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Bug in Meta Quest Remote Desktop?

loug99
Honored Guest

I tried to setup Meta Quest Remote Desktop for the second time today. I removed my quest 3 headset that was previously working. The old registration was just spinning for a minute then back to the menu. After deleing the headset by using the forget menu, I clicked on the add new device button. A message popped up that said a link was sent to my email address. But this address was missing the . between my first and last name. In a prior version I didn't have this issue. If I open up the Remote desktop software in the systray, it lists the the same typo, no "." under my profile.

I just checked on https://auth.meta.com/settings and it's listed there correctly with the dot (.)

I never received an email to continue the setup. Is this a bug. Anyone else having this issue? Not sure where to report this.

 

thanks in advance 

Lou

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @loug99,

Thank you for informing us about the issue. We will do our best to resolve it as quickly as possible. Could you please reach out to us via private message?

This will allow us to gather some sensitive information.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @loug99,

Just checking in to see if you need any further assistance. We're here to help you.

Let us know if there's anything else we can do for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

nahidkh
Honored Guest

i havethe same problem 

what to do ?

Somebody anybody ?