Can't get my Beat Saber on my new Quest 3

[PJGHangouts]

I have a few purchases on my meta account, Walkabout Mini Golf and Beat Saber and Virtual Desktop, I got my Quest 3 today (512gb) and went to download Beat Saber, but I can't.

I can't find a support location/link to send ORDER # for someone to check what is going on within Meta.

Any thoughts, is the Quest2 version of BeatSaber locked to the Q2.

I did originally buy it when I didn't have a quest, so I could play it with a friend who had a quest, so I used to play the Quest version on the HTC Vive, but now I own a Quest3 and want to play it.

Thoughts?

[kojack · Accepted solution]

I installed the Quest version of BeatSaber on my Quest 3, it worked. (I have it on Quest 1, 2 and 3)

You said "so I used to play the Quest version on the HTC Vive". That's not physically possible. The Vive is a PCVR headset, it can not play Quest games.

There's 3 main ways you could own Beat Saber:

- from Steam or other PC store: works on Rift, Quest (only when connected to a PC) and Vive

- from Rift store: works on Rift, Quest (only when connected to a PC). Vive can work if you use the Revive program to trick the game into thinking its on a Rift.

- from Quest store: works on Quest only

If you didn't buy it from the Quest store, you'll either need to connect to a PC to play it, or buy it again for Quest.

[PJGHangouts · Accepted solution]

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@kojack wrote:

- from Rift store: works on Rift, Quest (only when connected to a PC). Vive can work if you use the Revive program to trick the game into thinking its on a Rift.

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Will probably be the one, I own it on PC (Steam) and my buddy owned it on his Quest 2 and I wanted to play with him, at the time, I didn't own a Quest

Now, I know the option/reason I'm cool with it, I was just confused as to why I could install Walkabout Mini Golf, but not Beat Saber, when I thought I remembered buying them the same night the same way.

I'll just buy it again on the Quest, as I do like that game and want to be able to play it tether free at times. 🙂

Thanks for refreshing my memory.

[PJGHangouts]

It was a while ago, memory ain't the best these days. 😉

[PJGHangouts]

And also with their website saying "Your order has been added to your Meta Quest library"

I just guessed it would be in my library... ah well. 🙂

[goncalodpinto92]

Same situation here

already the 5 days have gone and no reply

did you get resolved?

[MetaQuestSupport]

Hello @goncalodpinto92! Thank you for contacting us regarding your difficulty installing Beat Saber on Quest 3. If you have already purchased the Quest version of the game and are signed in to the correct account, the game should be visible in your library. To troubleshoot, try launching the game from your phone app library to your Quest. 

Are you experiencing similar issues with other game purchases? If so, please send us a private message so we can investigate further. To send a private message, simply select our name to access our profile page or click here. From there, click "Send a Message" to contact us privately. Please note that you must be signed in to the community to send a private message. We are eager to assist you!