Showing results for 
Search instead for 
Did you mean: 

Cant download purchased games

Level 2

I been trying to download bonelab on my oculus quest and nothings working. ive tried rebooting and factory reset and it still wont download. its acting like its loading for a download but wont actually install the game.


Community Manager
Community Manager

Oh-oh! We are aware of the time lost from enjoying your virtual reality environment. However, at the time, this game only supports Quest 2 and Meta Quest Pro. Don't worry, we've got the measures you need to follow to get your full refund. Please try these: 


  1. Open the Meta Quest Mobile app on your phone.
  2. Tap Menu in bottom right corner.
  3. Tap Settings.
  4. Tap Purchase History.
  5. Select the content you'd like to request a refund for.
  6. Tap Request Refund.
  7. Follow the on-screen instructions to request your refund.

Thank you for contacting us! We hope you have a fantastic week and if you ever need any more assistance or have any concerns, please don't hesitate to contact us.

Community Manager
Community Manager

Hey there! Just checking in to see if your still having any issues? We want to make sure you can enjoy your awesome VR device!