cancel
Showing results for 
Search instead for 
Did you mean: 

Damaged Meta Quest Pro hnig

AviLaguna
Level 2

Meta Quest Pro Demo unit is not charging. Showing a red light after a night of charging.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there we appreciate you letting us know the issue your having with your awesome Meta Quest Pro. We want you to be able to get back to your amazing VR world and get connected with your friends. We have a few questions/advice for you to try: 

 

  • Please make sure your headset is properly placed on the dock and you can check if is placed correct by the chime sound that confirms it.
  • When charging does the light switch to orange? or does it stay red? 
  • Please make sure to remove the cover before fitting it in the dock.

Once we know the following we can get a better look a this for you! We hope to hear back from you soon! You can also click here for more information! 

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there we appreciate you letting us know the issue your having with your awesome Meta Quest Pro. We want you to be able to get back to your amazing VR world and get connected with your friends. We have a few questions/advice for you to try: 

 

  • Please make sure your headset is properly placed on the dock and you can check if is placed correct by the chime sound that confirms it.
  • When charging does the light switch to orange? or does it stay red? 
  • Please make sure to remove the cover before fitting it in the dock.

Once we know the following we can get a better look a this for you! We hope to hear back from you soon! You can also click here for more information! 

MetaQuestSupport
Community Manager
Community Manager

Hey! Just checking in to see if your headset is still having issues with charging? We want to make sure you can get back into the awesome world of VR! 

jnse78
Level 2