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I cant get horizon worlds

Toasted80
Honored Guest

I try to install horizon worlds but it doesn't show a get button, it only shows add to wishlist and the information button. But there is no place for me to actually press install. How do I fix this?

 

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there! We want you to be able to enjoy the ever expanding virtual world without encountering any issues, so lets start by clarifying a few details before we begin.

  • Are you over the age of 18? if so, please check your settings and make sure that you are eligible 
  • Have you tried downloading it on a different device?
  • Is your Facebook account a new one or an existing account that you already had ?

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I'm having the same issue and I've done all these things and I still not getting it and I'm starting to get upset. 

Bluedragon420
Honored Guest

I'm 37 I live in Montana and I keep getting the run around on this and I feel like no one really gives a **bleep** that I'm having problems not getting into Horizon Worlds and it's bull**bleep** how I've been working for days and nights trying to get someone's help but I get all these dumb questions. Here is everything Montana, age:37, Married, and if you want the rest look at the **bleep** system that I keep complaining on.

Hello there, @Bluedragon420. We see that you are having trouble downloading Horizon worlds for your account. We know how troublesome this is when wanting to have a fun VR experience, and we're happy to help look into this with you!

  • Could you please provide a screenshot of what you are seeing when trying to download the app?
  • Have you tried refreshing your browser or using a different one?
  • If you are trying to download the app from your headset, try rebooting your headset.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Bluedragon420! We're just checking in to see if you still need help with accessing Horizon Worlds. Please let us know, and we'd be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Screenshot_20230130_110056_Meta Quest.jpg

I have already did the steps and been through 7 people. 

We appreciate you providing that information. 

 

We will need to look into this further through our support page. Once there, we will have more tools available to assist you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!