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Meta Quest 3 PTC v71 temp 40 C during Regular Usage

Magnus-IV
Honored Guest

Running into a weird issue where just using the Quest 3 in passthrough mode and watching videos on YouTube causes the headset temperature to climb to 40 C and the fan kicks in at 100%. I didn't see this problem before in previous builds. I'm not sure if various fan speeds should kick in before going to 100%. I've had the headset since December of last year and haven't had any issues like this. The temperature of the playspace is around 21C.

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank for bringing this to our attention. We understand your situation, here are some solutions to the problem :

 

Take Breaks: Regularly take breaks during use to allow the headset to cool down. 

 

Optimize Environment: Use the headset in a cooler, well-ventilated area. 

 

Avoid direct sunlight. Check Vents (The air vent is the little crack that runs around the front 😞 Ensure that the vents are clean and unobstructed.

 

Avoid using the headset while being plugged. 

 

If you are a PCVR user, please disable any unsupported software that may require the device to over-perform.

 

We hope you have found this information useful. Please do not hesitate to contact us if necessary. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again!

 

We're just touching the base with you; we're just checking on you if you require any further assistance. Should you've any queries, please don't hesitate to send us a private message. To send us a DM, select our name to get to our profile page, or click here. Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Fish_Like_A_Meatball
Honored Guest

Same thing with me. I just got the V71 update today (8/10/24) and the fans are kicking in at 100% and do not spin down again. Having to keep pressing the power button to put it into standby, then pressing again 5 seconds later temporary stops it, but does it again a short time later. Never done this with any previous builds, needs addressing ASAP.

Hi there @fish_Like_A_Meatball 

Thank you for sharing your experience and bringing this to our attention.


So we can help and ensure this doesn't happen again, we would like to invite you into direct chat!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thank you and we look forward to hearing from you.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TomPlayzVR
Protege

Having the same issue! My headset sounds like a leaf blower since this update and gets so hot! It’s crazy 

MetaQuestSupport
Community Manager
Community Manager

Hey @TomPlayzVR,

 

Could we ask you to send us a private message to talk about your headset fan?

 

Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!