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Pokerstars stuck on black screen after startup logo

Dycoder
Honored Guest

Oculus quest 2. Pokerstars.

Just after launching the game, the logo shows up and then it goes black screen.

I can hear the background music of the game lobby, but can't see anything nor will any button trigger anything.

I have tried to uninstall and install the game twice.

I've made a full factory reset to the headset and reinstalled the game.

When all that didn't work I've tried to install the game on my PC with the oculus application and with Oculus Link and AirLink - same results.

Later tried with Steam as well, downloaded and installed with SteamVR. Exact same results - black screen right after startup logo, music is heard but nothing is showing/happening. 

Other games work fine (with or without Oculus Link).

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there Dycoder, We saw you are having an issue playing PokerStars. That's not what we like to hear! We know an issue like this is an inconvenience, so we wanted to reach out!

 

It seems you have done the steps that we normally recommend to aid in fixing this issue. What we would like to do now, is invite you private message us so we can work one on one with you on this. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Also, this appears to be an issue with just this game, so we recommend reaching out to the game support as well. 

 

We look forward to hearing from you and doing our best to get you back into Poker Stars with a full house! 

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