Hello everyone ! I asked via the Oculus app a refund for two games that I bought on my Oculus quest : Sairento VR untethered (because the multiplayer wasn't working) and Sculptr VR (for the same reason). I asked for this refund the 20th of October, and I still have no answers, I begin to become worried. Is that normal ? Is there a way to have an answer ? I really prefer steam's policy about refund. When the Oculus Link comes out, I'll make sure I'll only buy games through Steam, because waiting like a week or more to get a refund is kinda annoying...
Thanks everyone for reading me, and I'm really sorry about my bad English, I'm French ! :smile:
Oculus is not known for their great customer support. I would contact them again. Maybe your inquiry got lost somewhere. Don't know how that could happen with digital support, but apparently it does.
Oculus is not known for their great customer support. I would contact them again. Maybe your inquiry got lost somewhere. Don't know how that could happen with digital support, but apparently it does.
Can I contact them another way than sending a ticket then ? I'm tired of waiting forever for an answer :neutral:
I never had problems, did you play for more than 2 hours or bought any of the games for the second time?
Oculus Rift CV1, Valve Index & PSVR2, Asus Strix OC RTX™ 3090, i9-10900K (5.3Ghz), 32GB 3200MHz, 16TB SSD "Ask not what VR can do for you, but what you can do for VR"
After sending a ticket about these refunds, here's the reply :
"Hello,
Thanks for reaching out to Oculus Support, I'd be happy to help look into where that refund is for you.
After checking, I do see it them in our system, but it hasn't been processed yet, typically we would have this done in 5 days or so and currently we're at 6.
Would you mind giving it a day or two more, now and then it takes longer than expected.
If after that it doesn't happen, please get back to us.
