3 weeks ago
I inquired about app sharing, prior to buying a second Quest3. I was told, by multiple “agents”, that it was possible to share apps, not only as profiles within a single headset, but also across two individual units.
Once I bought second headset, I was then informed that app sharing does not work over two independent headsets.
Long story short, after nearly two dozen emails, with what I feel is AI; and after all the promises to “find a solution”… here were are. Nearly $2000 spend, and still not able to share - at the same time, the VR experience.
Then a, “Good News!” email showed up, promising to give me - in store credit to purchase “Real Fishing” and they would gift the “Beat Saber” game… It said to give them 24 hours to gift the game. BUT… before that happened, like 8 hours in, I got an email saying these kind of hand outs are “Seldomly issued”, and it left me wondering… so was I the “seldom” or it was a polite way of saying, sorry you’re not getting it.
So, as it stands, I got a reply saying to express my situation on this forum… and they were looking in to it, yet some more.
I’m resigned to the realization that we have two headsets… totally independent of one another. I will purchase and suggest; and gift apps, in the same fashion as if I met a person in a game from India, and became friends. Although these headsets are in the same home, everything is process separately… I have an account, my wife has an account, and everything we do is done via our personal iphones… emails and messenger, as if we lived on another planet.
Before you go out and buy a second headset… Buyer be Aware. From googling this, it appears this was once a possibly.. And if I’ve been misinformed, and have spend over $100 on repeat games… that will make my day.
There, I've but again explained this. The “agent” said to express my situation on this forum, and it would be read by… I’m assuming Meta. I write this, with all due respect. I understand, it’s not the end of the world, but after spending over 40 years of my life in product control, and customer satisfaction, ( auditing systems included) I find this rather substandard. I inquired, prior to proceeding… got inconsistent replies during the process, only to be let down by an attempt to make it somewhat right.
3 weeks ago
I'm not entirely sure and my thinking might be too simple.
Currently you are the admin of one headset and your wife is the admin of the other, so sharing doesn't work, right?
But if either you or your wife were the admin of both headsets and then add a second account on one of the headsets, it should be possible to share apps.
3 weeks ago - last edited 3 weeks ago
It gets a bit complicated depending on exactly what you are trying to do, but sharing apps between headsets is definitely doable in the right circumstances (I've got a quest 1, quest 2 and quest 3 doing that).
If both headsets were setup with the same account and you don't have app sharing enabled, they share the same library. For single player games you can play them on both headsets at once (with just one purchase). For multiplayer games, a few let you join with both headsets at once (like Walkabout Mini Golf and Half+Half), but most don't like it. Things like cloud saves and leaderboards will be a bit messed up since it thinks the same person is playing on both.
When app sharing is enabled, it actually disables the ability for two headsets (using the same account) to run the same game (even single player!) at the same time. The point of app sharing is to allow two accounts on a single headset to share a library (secondary account can access the library of the primary account).
If you use your account to set up both headsets, add your wife as a secondary account on one of them and turn on app sharing, then you should both be able to access your library (but not the same game at the same time). You won't be able to access her library though (she can, but you can't). At least that's the theory, I avoid app sharing like the plague so I haven't tested that myself.
If you want both headsets to have different primary accounts, you are out of luck for sharing.
3 weeks ago
Thank you for explaining how app sharing actually works.
When app sharing is enabled, it actually disables the ability for two headsets (using the same account) to run the same game (even single player!) at the same time. The point of app sharing is to allow two accounts on a single headset to share a library (secondary account can access the library of the primary account).
Maybe support agents should pin this to their monitors in case users ask about app sharing on two headsets.😁
3 weeks ago
Unless both headsets have the exact same account on them why should you be able to get games for free on the other headset,games are tied to an account not the headset,would you go to an ice cream man,buy yourself a 99 with a flake and expect them to give your wife a 99 for free?
3 weeks ago
I think that's not the problem.
The problem is that before purchasing a second headset, @JohnBoyBear asked support about app sharing with two headsets and support gave him incorrect information.
i said they should pin @kojack explanation to their monitors because it seems they don't know it.
3 weeks ago
Perhaps they misunderstood him 🤷🏻:male_sign:
3 weeks ago
The Meta system works fairly similar to other services with family plans. For example Google Stadia and Steam have family plans that share libraries, but you can't have multiple family members play the same game at the same time. Although at least Stadia appears to work as a shared pool, rather than a primary account.