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Star Wars Tales from launches and gets stuck at the in game loading screen before selecting the save

FutureZeus121
Honored Guest

My star wars tales from galaxy's edge recently kept crashing so I reinstalled it and now the game will open and do the pre game credit thing and then get stuck on the droid loading g screen before you select your save

1 ACCEPTED SOLUTION

Accepted Solutions

Highwayman61
Honored Guest

I  had the same problem,  it goes through the initial loading screen and then gets stuck with a orange/yellow hexagon with a droid in the middle. I reloaded it loads of times but nothing worked until out of frustration I pressed the oculus button and instead of exiting I decided to take a photo ( with the intention of googling the fault ) I then saved the screen shot to my facebook account then when I returned to the game it was working perfectly.  It might be worth giving it a try as normally if you see the hexagon the game will not load no matter how long you wait!!

Happy gaming 

 

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14 REPLIES 14

MetaQuestSupport
Community Manager
Community Manager

Hey there, thank you for bringing this to the community! We understand how frustrating this is to you so lets see what we can do about this. Does this happen with other games or just this one. If it's other games too please open a support ticket here so that we can look into this further for you. 

 

If it's just this game try restarting your headset and if that doesn't help please send us a support ticket here so that we can look into this. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

DanJoPo
Honored Guest

Mine is same. I even reset my entire Oculus, and still have same issue. 

Hey DanJoPo, we hate hearing you're experiencing an issue with Star Wars: Tales from the Galaxy's Edge. We want to ensure you're able to explore the galaxy far, far away! If you're still having issues after performing a factory reset on your device, please submit a support ticket so we can further investigate this issue with you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

but what if i dont want to factory reset my oculus

Krammit1
Honored Guest

I am having the same issues.  I have: Restarted the Oculus.  Uninstalled and re-installed the game.  Factory Reset the Oculus.  Not sure what to do now.

satypus
Honored Guest

Make sure you in room scale Made not stationary mode

Highwayman61
Honored Guest

I  had the same problem,  it goes through the initial loading screen and then gets stuck with a orange/yellow hexagon with a droid in the middle. I reloaded it loads of times but nothing worked until out of frustration I pressed the oculus button and instead of exiting I decided to take a photo ( with the intention of googling the fault ) I then saved the screen shot to my facebook account then when I returned to the game it was working perfectly.  It might be worth giving it a try as normally if you see the hexagon the game will not load no matter how long you wait!!

Happy gaming 

 

SeargentPickl3
Honored Guest

I was wondering if you could post a video or something so that I could see the exact steps. Thanks!

SeargentPickl3
Honored Guest

I have this same problem, and I don't know how to contact ilmxlab, so I hope that I can get help from someone here.