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Unable to start Horizon Workrooms

sab1o
Honored Guest

When I start Horizon Workrooms on Quest2, I see a message "You need to define a desk surface to continue". When I click on "Create" button, nothing happens (I return to home). Has anyone else seen this and got past it?

 

No updates available on device. Have restarted device multiple times. Have uninstalled/installed app couple times.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there sab1o! We'd certainly like to look into this with you and get you going in Horizon Workrooms. Please PM us or click HERE to submit a support ticket. In the meantime, we also recommend following the directions HERE to submit this issue so we can improve our experiences for our users. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, thank you for your response. I have submitted a support ticket. I have also submitted a bug report on device. Look forward to hearing from you. Thank you!

You're very welcome! It's our pleasure. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!