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i cant refund my game

JemelGotMoney
Honored Guest

when i was tryna refund the game i bought(boneworks) i accidently bought it again but it said i cant refund it even tho i didnt play it 2 hours or waited 14 days i refunded it almost imediantly,is there a refund gap(i refunded 2 games today)

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Heya JemelGotMoney. We understand how accidents might occur, and we don't want our customers to experience being unable to seek a refund after making an unintentional purchase. We can look into this for you, but we'll need some account information. 

 

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MetaQuestSupport
Community Manager
Community Manager

Hey there @JemelGotMoney! We're following up to see if you still need any assistance with this game refund issue. Please let us know if we can help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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