left controller takes long to start tracking

[SinplyEdits]

So for the past 3 weeks my left controller wouldn't connect to the headset. But i have to get lucky enough for the controller to connect. I try leaving the battery out for 15 minuets, Factory reseted my headset, and even unpairing and then pairing. The warranty is expired so i cant take it to the store. Got the headset christmas 2023 (as i know of) Anyone else having the issue? 

[MetaQuestSupport]

Hi there! Thanks for reaching out regarding the controller issue you've been experiencing.

There are a few other steps we recommend trying, that could hopefully resolve this for you:

• Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
• Replace the controller battery with a fresh one
• Factory reset the controllers (Meta Quest 3 and 3S controllers only)

1. Use the correct button combination to start the factory reset process.
   • Right: Hold the A button and tap the Home (Meta logo) button 5 times.
   • Left: Hold the X button and tap the Menu button 5 times.
2. The LED will blink orange/white while the factory reset is being performed.
3. The LED will then change to light blue during boot.
4. Controllers can be used again as normal once the boot is complete.

It's also important to take note of the surrounding area and to make sure there are no obstructions:

1. Make sure the play area is suitable and free of anything that may interfere with tracking
   1. Check the area is well lit, with enough light to see clearly, but no direct sunlight
   2. Check the area is free of small lights such as Christmas lights, or LED strips
   3. Check the area is free of reflective surfaces such as mirrors, glass, or polished marble
2. Make sure there are no obstructions between the tracking cameras and the controllers
   1. Make sure the tracking cameras are clean. If they need to be cleaned, follow the maintenance and care guidelines

If you're still running into the same issue, please reach out to us via private message so we can request a few more details! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Hope to hear from you soon!