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pc link not working no matter what i try

Chicken.Milk
Honored Guest

Trying to link with the native wired link, as i'm not satisfied with the performance using virtual desktop

I dont even know what the problem is. Strangest thing about all of this is that it hasnt worked since i got the headset, but yesterday it worked for a single time and i havent been able to replicate it. 

Using a RTX 2060 and AMD ryzen 7 4800H and 16gb ram. The link cable is not first party, but the oculus desktop app test says its good. 

Ive tried just about everything posted on websites and forums, ive got no idea what to do at this point

Screenshot 2022-11-04 191054.pngScreenshot 2022-11-04 202334.png

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello and thanks for reaching out today. We see you're having issues with the cable link. Thank you for providing you information and screenshots. That really helps! 

Well we know it's no fun and that's not the experience we want for you. Let's see how we can get you back in the game quickly.

 

We have a few questions first.

-Prior to this incident, were there any issues or was the headset bumped or dropped?

-What link are you using?
-Have you tried the cable link on a different PC?
-Have you tried a different cable link?
-Have you inspected the port and the link connectors for any damage?
 

Please PM us with the answers. Please select our name to get to our profile page, or simply click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

kevin.nipper.102
Honored Guest

I am having the same issue except mine linked up a couple days ago. Then today saying graphics card not compatible

 

@kevin.nipper.102 Heyo, that's quite the pickle there. I'd love to help and see what I can do. 

 

There are a couple of reasons as to why your GPU would say it's not currently supported after it worked for a couple of days.

 

Could you please answer the below questions for some further insight:

 

  1. Are your GPU drivers up to date?
  2. How about Windows?
  3. Have you tried a clean install on Oculus Home:
    1. Disconnect the Link cable from the computer.
    2. Disconnect your computer from the internet.
    3. Backup any necessary content.
    4. Reboot into Safe Mode.
    5. Uninstall Oculus PC app using the Control Panel.
    6. Delete all Oculus folders from the following folder:
      • C:\Program Files
    7. Remove any Oculus folders from the following locations:
      • C:\Users\YourUserProfile\AppData
      • C:\Users\YourUserProfile\AppData\Local
      • C:\Users\YourUserProfile\AppData\LocalLow
      • C:\Users\YourUserProfile\AppData\Roaming
      • C:\OculusSetup-DownloadCache
    8. Restart your computer in normal mode.
    9. Reconnect your computer to the internet.
    10. Install Oculus PC app again using the setup tool from our website here.
    11. Reconnect the Link cable and re-test the headset.

 

Let me know if this is of any help! 

Sometimes it's okay to be a little Bing Chilling