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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2622 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Air link

for some reason whenever I connect with air link and am in the hub. If I try to launch a vr game on my computer the thing just crashes as well as disconnects me. Then when I try to reconnect it just doesn't let me and gets stuck on pair the entire ti...

Mythyx by Honored Guest
  • 543 Views
  • 2 replies
  • 0 kudos

Resolved! No Option to Enable Link Cable

Hi everyone. I have a Quest 2 and this KIWI link cable. I have an Acer Nitro 5, Windows 11 with an NVIDIA GeForce RTX 3060 video card. I checked the Steam VR test and it says my laptop is perfectly capable of running VR. When I plug the cable in, it ...

Cannot connect Oculus AirLink with computer to play vr games

I bought the Oculus to play games on my computer in VR. I cannot use Oculus AirLink to play anything including Oculus and Steam games like Half-Life Alyx. When I try to connect AirLink to my computer inside Oculus, it shows the loading 3 dots icon an...

Cant install anything (Windows desktop) support no help :(

Hi all, Have suddenly come across this issue whereby I can't install any apps at all on the Oculus/Meta Windows desktop app. I have notifications stating an update for a game is in the queue, and an update to the oculus app itself is in the queue, bu...

Air link fixed at 72 hz after update v39

After update v39 air link / link is only showing 72hz and only three possible resolution. Link also has poor performance.Please give 80 and 90hz back and the custom resolutions I cannot use link now.

Airlink no longer connecting to PC

Hey fellow oculus enthusiasts!Was checking online for a solution, but haven't really found any true fix for my problem. I've had the Quest 2 for a few months and airlink has been fully functional. However, after a few weeks of not playing I try to in...

Demacius by Honored Guest
  • 488 Views
  • 2 replies
  • 0 kudos

Connecting my quest 2 to the oculus pc app doesnt work

Hi guys I got a link cable and connected it to my pc and my quest 2, when I try connecting my quest 2 to my oculus app it just doesn't work, same for air link. No VR game works while connected even though it says its connected on my pc so I'm really ...

Oculus link connot work

I connected my Oculus Quest 2 to Surface Pro with USB3.0 link. They can be conneted in ODH but cannot connect by Oculus Link (Oculus Air Link was disabled). It always stay in Picture1. If I enable Oculus Air Link and try to connect to PC, It always s...

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FCMeta by Honored Guest
  • 503 Views
  • 1 replies
  • 0 kudos

Air Link Grey Empty Tab Issue

I seem to be the only one, but when I'm using Air Link, a gray tab appears that follows my head movements, is empty and doesn't dissappear no matter what I do, even when I'm playing it is still there and it is really annoying..Any ideas?

Mezdorin by Honored Guest
  • 518 Views
  • 1 replies
  • 1 kudos

Issues with Air Link after v.38 update

Ever since the latest Oculus Quest 2 update v.38 I started having serious issues with Air Link connection.I get constant stuttering, visual artifacts, loss of bitrate. In general it now looks like a compressed YouTube video. Which is sad because it u...

Quest 2 - Air Link doens't work anymore

A few days ago Air Link stopped work for me. I can find my PC on the list, but it doesn't connect and it doesn't even give me any error message. I tried to reinstall Oculus software on Windows, factory reset my Quest 2, reboot my router, I also made ...

Air Link Not Working properly

Hi does anybody know why whenever I launch a game on my virtual desktop my air link crashes. My air link use to work no problem and now this is happening all of a sudden. Can someone please help me fix this.

mtlfab by Honored Guest
  • 235 Views
  • 0 replies
  • 0 kudos

Oculus link not showing any computer

Lately, I've been trying to connect my oculus to my computer via air link. But when ever I click air link no computer shows up. I've waited 10-20 minutes at one point waiting. I have the oculus app updated all the way. and the oculus is on v37. my in...

Air Link Black Screen On GTX 1050

Hi all, I'm posting because I'm having compatibility issues with my MSI & air link. As listed I am running it through GTX 1050 (which isn't supported, I know) and I was able to boot up Skyrim VR without lag once and never again. Now I have the classi...

Oculus Quest 2 - Air Link Intermittent Lag

Computer Specs:CPU: AMD Ryzen 5950xGPU: RTX 3070RAM: 64GB DDR4 3200Storage Device: Samsung 1TB SSDOS: Windows 10 Other Info:My router is separated into both 5Ghz and 2.4Ghz bands.My Quest 2 is the only device that uses the 5GHz.My PC is wired to the ...

ZAZ00K by Honored Guest
  • 1009 Views
  • 0 replies
  • 1 kudos

Resolved! Oculus Air Link not loading

Hey there,my Oculus Air Link is not loading on my Quest 1. I am pairing it with the Laptop, which works, then I press start and it goes to the white room, then switches immediately back to black, trys to restart and then repeats this circle over and ...

pr0cz by Explorer
  • 6360 Views
  • 4 replies
  • 0 kudos

I cannot control my desktop with air link

I want to use Air Link to control my desktop because it looks better than Steam VR and ALVR, but I cannot control the desktop from inside my headset. I have updated drivers, updated Oculus, repaired Oculus, reinstalled Oculus, reinstalled drivers, re...

Jaemit by Honored Guest
  • 1296 Views
  • 2 replies
  • 0 kudos

PC doesn't recognize Quest 2 using Air Link

When I try to use Air Link to connect to the Oculus App on my computer, it specifically says that my computer cannot recognize or find the headset, and says I need to plug it in despite using Air Link. I am not sure what to do in this situation I hav...

Oculus support on linux

I've recently swapped my OS to Linux for various reasons but found out that Oculus does not support it.I mean, SideQuest does have a Linux version but it does not allow me connect my quest (via AirLink) to my PC.There are games I used to play on PCVR...

Sir.Joe by Honored Guest
  • 1634 Views
  • 1 replies
  • 10 kudos

Air Link appears as a window when launching it.

Hi. I don't have any problems "connecting" my Oculus via Airlink through my 5G wifi to my computer. It picks it up and connects just fine. However, the issue is that once I am connected, my view changes to a distorted window, and I can't really use t...

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