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I'm sure this is a well worn discussion, but why does customer support suck SOOOOOO bad?

It's been literally almost 2 months since I've returned my quest 2 because it bricked itself and all I've gotten for an update is "we're investigating it". Investigating what?! It's stuck in bootloop. Black screen of death. Wtf is there to "investiga...

Resolved! Complaint

I'm not sure where to post this.. The support tech Francisco A. told me there is no phone number for support or way to talk to a supervisor the only thing i can do is post my complaint here. I contacted support two times, but no one can tell me where...