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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 Left Controller Pulling Back

I was playing Blade & Sorcery using a Link Cable when I noticed I suddenly couldn't move forward using the left analog stick. I could move in every direction normally except for when I pushed the analog stick forward in which I would stand in place o...

Resolved! No tracking after dropping headset

Hello.I am hoping someone has an idea of what to do. I accidentally dropped my headset to the ground and after that it constantly got "Tracking lost". I have tried wiping the lenses, rebooting the system and now I've factory reset it.After factory re...

lilolniko by Honored Guest
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  • 1 replies
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Resolved! Brand new Quest 2 - Damaged screen

Hi everyone, I just recieved my Quest 2 from Amazon (seemed to arrive unharmed), put the siilcone cover on, took off the little plastic bits on the lenses and I'm greeted with a horrible thick band of corrupted vertical lines only through the left le...

LEFT VERTICAL BARS 2.jpg LEFT VERTICAL BARS 1.jpg RIGHT HORIZONTAL BARS.jpg
celozzip by Honored Guest
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  • 3 replies
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Quest controller not working

The left controller works perfectly but as soon as I pair the right one. None of the buttons can be pressedThe tracking is still functional and the left controller alone is working finebut as soon as the right controller pairs. It corrupts all the bu...

Oculus Quest 2 won't turn on even after Hard Reset.

So I've tried both changing the charger used and hard resetting but the screen won't turn on either way. The light on the right side is also permanently on, never changing after hours of charging or not charging it for two hole weeks. I've never drop...

Factory Reset

'I have just recently factory reset my Quest 2 to fix a problem with my link cable, but when I tried to finish the setup, I was unable to since my left controller's broken (as well as lost). Is there any way for me to finish the setup without having ...

Left controller not working

so the last time i played was 2 weeks ago and every thing was fine but today when i went to play BeatSaber my left controller started disconnecting after the second song. Since i store my quest and controller i dont know why it's doing that i've trie...

Volt720 by Honored Guest
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  • 2 replies
  • 1 kudos

Broken Controllers

Around Mid November to December last year I got my Oculus Quest 2, and ever since, they had issues, nonstop tracking problems, dying off and on again, but i didn't think anything of it. Now, today, my controllers just completely stopped, its been abo...

Quest Gen 1 Right Trigger Firing Incorrectly

Hello, I bought an Oculus Quest 1 back at launch and never had any issues with it. I hadn't used it in a couple of months and decided to get back into it a few days ago. For the first couple of hours I had no issue, but then the right controller star...

Its been 10 days and I still cant get Oculus to install

So for some reason Oculus decided to uninstall itself when i tried to repair it, which it told me to do, and now it wont let me reinstall it. Ive tried restarting, reinstalling, deleting files, safe mode, reinstalling the installer, giving it admin p...

Reepus by Explorer
  • 866 Views
  • 2 replies
  • 0 kudos

Oculus Quest Not Running VRChat

I've played VRChat on my quest 1 for over 1 year and now when I try to play it loads fine until a few minutes later it crashes, allowing me to move my head pov from VRChats "window" with darkness all around. Anyone know a fix for this?

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