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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cloud Backup Not Working???

Hi, I have cloud backup enabled, i have used cloud backup previously, the last time was April. I have since tried backing up again a few times in May and nothing shows up on the website as backed up although i have been playing lots and getting to ne...

Roky360 by Protege
  • 7 replies
  • 2 kudos

Cloud Backup no longer working after "Meta" account transfer.

I was attempting to do my regular check-in to make sure my cloud backups were up-to-date when I was notified that I had to switch to the "Meta" account from my Facebook one.After having to link the headset again, it will no longer update the cloud ba...

Matau228 by Explorer
  • 13 replies
  • 1 kudos

Issue with Cloud Backup

There has been a long-standing issue with Cloud Backups. When I do a Cloud Backup, uninstall an app, and reinstall it — all in the same day — I get my save data back just fine, even when I did a factory reset in-between. But when I reinstall an app t...

TomSFox by Protege
  • 0 replies
  • 0 kudos

Cloud Backup Error: Not Updating Time/Date

On the cloud backup website, it is supposed to show your last backup. We'll I think mine backups, but I am 100% sure that the time/date doesn't update. It will stick to the same date for all the period of time I use cloud backup. This is a major erro...