Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 35 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Controller Stick Doesn't Work Properly

I'm using an Oculus Quest 2 and the stick on the left controller has an issue. It keeps thinking that I am moving it backwards even when I'm not, and is very slow when I try to move it forward. Does anyone know how to fix this?

AndrewCim by Honored Guest
  • 11 replies
  • 1 kudos

Resolved! Controllers aren't working in the Supernatural app

The controllers shoot right through the selections. The selections highlight, but I can't click on them, I see the line from the controller shoot right through the menu items into the background. Help!

Controller LED light won't go off

I noticed a few days ago my right controller LED light remains lit. The controller worked so I didn't think it was an issue. However, today I notice that it is on 24/7 and has drained the battery. Anyone know how I can fix this issue? I unpaired and ...

Alyeska66 by Honored Guest
  • 6 replies
  • 0 kudos

Resolved! Left controller thumb sensor not working correctly

On my Quest 2, the thumb sensors on the thumbstick, buttons, and the little pad seem to be not working correctly. It thinks that its being held down, even when my hand isn’t on the controller. I can’t thumbs up or finger gun in VRChat. Any help?

Quest 2 In-game Movement is Incredibly Buggy

I just got my Quest 2 for Christmas and ever since I started using it, the movement in all games as been extremely buggy. Whenever I try to move in games such as Onward and Pavlov, the games act as if I hit a wall and just stops or moves in stutters....

Oculus Quest 2 Controllers wont turn on

My Quest 2 Controllers won't turn on. Unpairing and trying a repair won't do anything as the controllers don't turn on. I've changed the batteries, recharged the batteries, restarted my Quest 2. The controllers don't even show a light.

Worst support I've ever experienced.

I am honestly surprised by the lack of support on the Oculus Products. Long story short.Right controller suddenly died. > Created a ticket (5075396) > waited for response.I keep on getting emails that my ticket has been updated, but the email is empt...

Trools by Explorer
  • 10 replies
  • 1 kudos

Left controller not working

So recently my left controller stoped working so I checked the battery compartment to change the battery then I found a strange residue and a liquid so I took out the batter cleaned the controller popped in a new battery but to no avail it didn’t wor...

Gaston144 by Honored Guest
  • 1 replies
  • 0 kudos

Controller Replacements

HEY, WHEN ARE CONTROLLER REPLACEMENTS GOING TO BE AVAILABLE??? I notice that there have been SO MANY requests for these, you've created their own labels. Any update on supply? thanks

Can't use triggers for certain interactions (WEIRD ISSUE)

Hello, all, I am having a glaring issue with my oculus. Everything works fine until I boot up oculus link. I first noticed that the triggers weren't working for me in phasmophobia. Then, maybe a week later, I now notice that the laser pointer that co...

Factory Reset

'I have just recently factory reset my Quest 2 to fix a problem with my link cable, but when I tried to finish the setup, I was unable to since my left controller's broken (as well as lost). Is there any way for me to finish the setup without two con...

Right Controller stopped working

After almost a year of using the Quest 2 the right controller stopped working (which was already a few months ago). I found out that the batteries don't connect properly with the metal plates in the controller. I tried to thicken it out with aluminum...

Ayzham by Honored Guest
  • 0 replies
  • 0 kudos

My left controller isn’t working, like at all

So I’ve have my quest 2 for about a year now and I’ve had fun with it but one day my house got flooded when it was raining really badly and my controllers were in the water. I didn’t want to do further damage so I didn’t play until a couple days, and...

Kuri5u by Honored Guest
  • 1 replies
  • 0 kudos

Controller Pairing Issues isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

audancha by Honored Guest
  • 2 replies
  • 1 kudos

Rift cv1 sensors stops working after 1-10 minutes.

After 1-10 minutes of use in vr either one or two sensors gets "poor tracking quality" in oculus and either my controllers and my headset stop tracking or just my controllers. I looked in the logs and got the same error message for both my sensors: 1...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Quest Gen 1 Right Trigger Firing Incorrectly

Hello, I bought an Oculus Quest 1 back at launch and never had any issues with it. I hadn't used it in a couple of months and decided to get back into it a few days ago. For the first couple of hours I had no issue, but then the right controller star...

Controller Pairing Issue isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

audancha by Honored Guest
  • 1 replies
  • 0 kudos

Oculus quest 2 replacement right controller

Ordered and received a new replacement right controller directly from Oculus and the right replacement controller will not turn on at all! I tried using 9 different batteries that will work in the left controller but not the right replacement control...

Conway28 by Explorer
  • 3 replies
  • 1 kudos