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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Controller drift on both controllers

Hello I am having a issue with my controllers having extreme drift when I try to press on them or move them. It seems to drift less when not pressed or moved but continues when touched. It’s been going on for a while on the left controller but has re...

Quest pro controllers are total bull**bleep**?

What the #@%& is going on here. I still have to play on my quest one because tracking is so bad on the quest pro that makes games unplayable. I read alot people complaining about the same issue. Like meta released a headset for 1500$ without even tes...

Resolved! Need help getting support for controller with stick drift.

My left controller has developed severe stick drift (6 o'clock position on the stick). I have filed a support ticket but I'm not getting any real response so far. This is keeping me from playing my Quest 2 and I admit it is very frustrating. I have u...

Whats wrong with my right controller trigger?

This morning I noticed an issue where I cant seem to properly use trigger to click in beat saber, it works fine outside of beat saber. Picture above is me clicking trigger with both hands. The left hand index finger seems to be touching with the thum...

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Controller wont connect to my oculus quest 2

I have the Oculus Quest 2 and everything has been working perfectly until recently. The right controller on my quest just decided not to connect anymore so I restarted the headset still didn't work, replaced the battery multiple times, and factory re...

Left Controller Drift

My left controller has a consistent drift that pulls down even when I push the joystick up it still pulls down. I've tried compressed air and it didn't work I don't know if it's a hardware or software issue.

Replacement Controller in Germany

Hello, I unfortunately broke my controller and it was my own fault, so warranty won't cover it.I bought my Quest 2 in Austria in my holidays as there aren't any available in Germany.Now I'm in a bit of a unfortunate Situation as I need to purchase a ...

New Oculus Quest 2

Hi, I just got the Oculus Quest 2 and it does not work - screen starts with "remove plastic" from your battery - the "universal menu" seems to not be working (oculus button does work na right controller) - controller is clearly not paired (it's worki...

Zet2008 by Honored Guest
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Resolved! Left Controller will not turn on, nor track.

Hey all, I’m sure these types of posts gets tossed around a bunch, but this problem has become something much more difficult for me to fix. Like a lot of other help posts, the lights (specifically on my left touch controller) won’t turn on, and neith...

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