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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 Controller Stick Drift On First Day Of Use

I recently got an Oculus Quest 2 on the 12th of March and I booted it up with no problems being present. I had been playing VR Chat for about 4 hours after first booting it up and my character started moving backwards by them selves. I brushed this o...

Resolved! Screenshot not working with controllers

I'm sure I can't be the only one that is having this problem, I can't take screenshots with the Oculus button and the trigger anymore. Did they change it, I can still do it with voice commands but it isn't always consistent or it takes too long to ca...

Renndoggy by Honored Guest
  • 1369 Views
  • 7 replies
  • 0 kudos

Oculus Quest 2 Left Controller Pulling Back

I was playing Blade & Sorcery using a Link Cable when I noticed I suddenly couldn't move forward using the left analog stick. I could move in every direction normally except for when I pushed the analog stick forward in which I would stand in place o...

Controllers Stopped Working

I started getting a "Lost Tracking" error yesterday and couldn't get past that screen. Controllers would continually vibrate. Tried a number of options from searching online, but nothing worked. Ended up doing a factory reset. But now the controllers...

Oculus Quest 2 Right Controller Not Unpairing

Trying to the unpair step on the oculus controller pair screen, I tried removing the battery for 2-5 minutes, tried swapping battery’s. When holding down the unpair buttons for the right controllers (oculus, and b button) it only does the white flash...

Multiple problems with my headset and controllers

About a month or two ago I had some controller drift that I fixed, I stopped using my Quest for about a month, and I come back to find out that the controller drift is worse than ever, the tracking turns off about every five seconds and turns on in 1...

BlakeCobb by Honored Guest
  • 547 Views
  • 1 replies
  • 0 kudos

Left Controller Spring Broken

Hello, I recently bought a Meta Quest 2 from Wal-Mart and recently became an Oculus member.I have enjoyed playing with the Quest 2 since I've had it, but I have recently ran into a fatal issue. I had been experiencing controller drift on my left cont...

Quest controller not working

The left controller works perfectly but as soon as I pair the right one. None of the buttons can be pressedThe tracking is still functional and the left controller alone is working finebut as soon as the right controller pairs. It corrupts all the bu...

Controller Replacements

HEY, WHEN ARE CONTROLLER REPLACEMENTS GOING TO BE AVAILABLE??? I notice that there have been SO MANY requests for these, you've created their own labels. Any update on supply? thanks

Controller Drifting

I think both of my controllers are drifting. I've tried everything I can to fix it. The Meta Quest store is not selling them and iI am worried about what to do. It makes most of the games unplayable. Not quite sure where to go and what to do I am bas...

Warranty

How do you know if you're warranty is still active?My controllers are broken. The right controller got teared apart when I was playing a game (Mid game) and the left controller trigger got loosed out of its spot.

Capacitive Finger Pointing not working over Airlink

Hand controls work as expected inside the native Quest 2 environment, but as soon as I connect to my pc via airlink it stops functioning, preventing me from playing a lot of games.Pressing the buttons works as expected, just none of the capacitive fu...

Brand new Left controller does not work

When i try to pair my out of the box meta quest 2 Left controller,- the right controller vibrates once,- then it blinks every second with a higher intensity then the normal 'pulsing' blinkOn the mobile app, i see the right controller with the battery...

khilex by Honored Guest
  • 743 Views
  • 2 replies
  • 0 kudos

Quest 2 just updated, now audio and controller...

My quest 2 just got updated to the latest public version of the software. I now have the meta logo on boot. I'm having 2 pretty major issues and I'm hoping someone has some info that can help. First I'm no longer getting any audio and the audio worke...

d0x360 by Protege
  • 1120 Views
  • 1 replies
  • 0 kudos

Left controller not working

so the last time i played was 2 weeks ago and every thing was fine but today when i went to play BeatSaber my left controller started disconnecting after the second song. Since i store my quest and controller i dont know why it's doing that i've trie...

Volt720 by Honored Guest
  • 892 Views
  • 2 replies
  • 1 kudos

controller mapping

hi , have a question . i want to have in my game (unity) hints on contollers like google earth vr . any ideas. (oculus rift s)

alefou1 by Honored Guest
  • 726 Views
  • 0 replies
  • 0 kudos

Resolved! Headset not recognizing controllers and sending me to void

I have a Quest 2 that I got a bit ago and everything has been working fine, but recently when I tried to go into Air Link, I got an error message, the type where it says 'this app is not responding' but it said the guardian was the app that wasn't re...

User298 by Explorer
  • 1503 Views
  • 4 replies
  • 0 kudos
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