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Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 82149 Views
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Customer Lacking Service

Customer service is really lacking this new meta whatever they call themselves you have an issue you report it and you get a response it replies nothing to what you reported it's ridiculous I wouldn't suggest anybody buy these games anymore I used to...

Fix the Avatar System

Just got the VR set for my son and setting it up we are confused as to why all the avatars are feminine no matter how they are dressed or attributed? Is there a way to fix this or is this a known issue?

batmego27 by Honored Guest
  • 217 Views
  • 3 replies
  • 0 kudos

Phone notifications through headset

When I’m getting really Into a game and I’m playing for hours I tend to not focus on what is going on in the real world. When I come out of the headset I come back to some missed calls and some upset friends and family wondering where I’ve been...

Anonymous by Not applicable
  • 122 Views
  • 2 replies
  • 20 kudos

Revolutionary Power Switch

I just had a brilliant idea about the Quest 2 and future Quest models, however, it is so brilliant that I insist you immediately redesign the Quest 2 and provide free replacements for anyone who bought a Quest 2 that suffers from your lack of insight...

Huge frustration with account managers/app sharing

I bought my son an oculus many years ago. He set it up himself and made himself the account manager. I bought him many, many games for it. I recently bought myself an oculus for fitness. However, I had to make myself an account manager because I purc...

Gemini603 by Honored Guest
  • 161 Views
  • 0 replies
  • 0 kudos
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