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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Account suspended

I think the product is good however I will never recommend anyone to buy this. The customer service is complete garbage. This is the third time my account was suspended for the most trivial matters. Because I did not enter my birthday, there was no n...

Unable to log into Meta to log into Oculus PC App

Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...

Deleted email address

Hi. I just realised the email on my Facebook, that I registered with, has been deleted by Google so I won't get the code for best saber. Is there anything that can be done please? Thank you.

Games not showing as 'On-sale' issue since Meta switch

Hi all,I'm having trouble with my store on my mobile app, headset and PC app. I'm not seeing any games that are for sale. I'm able to filter the list and the games do display on my mobile but they are displaying as full price. When I login in via web...

Resolved! Meta Quest App can't log into Meta Account

So I got my Meta Quest 2 today.I already created a Meta account yesterday.Installed the Meta Quest App on my iPhone 6S, iOS 15.7.When I want to log in with email, it asks for access to auth.meta.com, then login prompt.Nothing happens after putting in...

grembel by Explorer
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How many headset can one account sign in too

What is the limit for how many headsets can be signed in to 1 account. I have 3 kids and I’m also wanting to play. So if I get 4 headsets and I sign in to each as the primary and on three headsets one of my kids sign in as a secondary account would t...

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