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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta Account 2FA

Hello Meta, I have problems signing into my Meta account for my oculus app. When signing in with facebook, it tells me to use the 2FA app (Duo) to type a 6 digit code. I do it but it keeps saying the code is incorrect and cannot sign me in. I realize...

Tatem.alt by Honored Guest
  • 1942 Views
  • 9 replies
  • 1 kudos

Warrenty issues

Has anyone been mucked around by Meta Oculus with regards to warrenty? Our headset was faulty was sent back . They sent a replacement that didn't even turn on. Meta sent shipping documents to return thame replacement. BUT for the past 4mths have refu...

BlazeMika by Honored Guest
  • 1157 Views
  • 6 replies
  • 0 kudos

help please

Subject: Appeal for the Incorrect Disabling of My Account (@jhonnywcalt) Dear Instagram Team, I respectfully appeal the disabling of my @jhonnywcalt account, which was deactivated on May 22, 2025. I believe this is a system error, as my account is no...

Is there a way to revert meta quest link pc software?

I received v63 update recently and it affect my pcvr experience massively, on v62 pc it only need 5-10 second to launch quest link app from my headset, after the v63 pc update it took 2-3 min to launch quest link, sometimes i get 3 dot loop, and cant...

Kizura by Honored Guest
  • 7777 Views
  • 30 replies
  • 1 kudos

Need Help Updating Phone Number to Add New Admins

Hello, I’m facing an issue with my Meta Business Manager account where I can’t add new admins because it’s asking me to confirm a code sent to a phone number that I no longer have access to. The number is currently set to BR +55 ****, and I’ve attach...

cunha.th by Honored Guest
  • 89 Views
  • 1 replies
  • 0 kudos

hello

Dear Meta Support, My WhatsApp account associated with the number +***, my Instagram account ***, and my Facebook account *** were terminated after I linked a UnionPay prepaid card issued in China to Instagram. Please note that this card is legal and...

Fake account

Hi,How do I report a meta horizon account? Somebody hacked my Instagram account and attached their meta horizon account to it. After 3 weeks I have finally gained back access to my account but I cannot remove their meta horizon account from it as the...

Eadaoin by Honored Guest
  • 1773 Views
  • 9 replies
  • 1 kudos

Resolved! 'Continue in Your Browser' - App login

I am trying to log in to the Oculus App on my PC, I have plugged in my headset, I clicked 'Continue with Facebook', then the next screen tells me to: 'Continue in Your Browser. To confirm your Facebook login, please switch to your default web browser...

pogchomp by Honored Guest
  • 128533 Views
  • 131 replies
  • 23 kudos

Oculus Quest Link

Good morning. I bought an Oculus Quest 2 a while ago and have encountered many problems with the Link connection. I bought the original cable, and after 7 months it failed, and I had to return it due to a malfunction. I bought several from different ...

META RESEARCH SESSION

I recently participated a meta research study and they mentioned that I will receive $125 USD Meta Research e-Reward within 5 days after participation. I’ve finished the research study on MAY 8TH, but I haven’t received the gift card reward yet. I wo...

Taine609 by Honored Guest
  • 82 Views
  • 0 replies
  • 0 kudos

Resolved! Instagram suspension

Good morning, My account was suspended for suspected association with another account that violated the rules. I sincerely apologize if there was any confusion, but I have never violated Instagram's rules. I ask that you please reevaluate my situatio...

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Resolved! Quest 1 now slow boot (even after resetting)

My Quest 1 would occasionally become bogged down and slow (maybe once or twice a year) and thus I would do a full reset and the boot up and performance times would be back to brand new speeds. After my last reset (Feb 2024) it is now oddly SLOWER tha...

Resolved! Can't change birthdate on son's account

I typo'd and put the wrong birthdate for my son's account and now he is a "child" account. I need to change it to be correctly as teen, but the site will not let me change it. Also, when I try to contact support (as it gives me a link to) it errors a...

Facebook Account is Disabled

Respected Facebook Team, I hope this message finds you well. We are writing to bring to your attention that our company’s official Facebook account has been suspended following an update made to the account’s date of birth information. We believe thi...

Safety cideo

Trying to set up my meta quest and it's stuck on the health and safety video past it someone please help fix [Mod edit: protecting your privacy, we removed your sensitive information.]

Resolved! Oculus App Status: Can't Reach Oculus Service

Trying to set up two new machines and neither one of them will run the Oculus App. They run for a while showing "checking the status of your oculus app" then come back with an error "Can't Reach Oculus Service." Then it wants me to try Repair and the...

Facebook suspended

So after I noticed one messenger message that someone posted on my account, I made a post on Facebook to m friends list stating which message it was,and that I was not the one who posted it to make sure nobody would get hacked. Which I thought was th...

Resolved! Meta Quest Link not working on Laptop with RTX 4060

Hi all, I've already checked everything possible, and spoke with a support team (there were ~5 different people).But the last message I received: Worry not, I will do my best to assist you with this. Kindly note, at this time, our Meta Quest units do...

fidgetik by Explorer
  • 3702 Views
  • 7 replies
  • 2 kudos

Re: How to escalate an unresolved complaint

Good afternoon. I would like to know why when I report blatant insults, threats, etc. (comments, photos, videos) in the app or on the Facebook site, I receive absolutely no response? Is this what has already become the new reality? Although the entir...

Hacked Business Suite

*This is also my second time posting this. The last time was deleted on their end*My Meta Business Suite was hacked into last Friday, a fake account added, and a fake profile added to run 2 ad campaigns. I tried reporting the issue, got the fake prof...

Password reset email.png Password not requested.png Scammer that i can't log out.png Screenshot 2024-09-13 193109.png
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