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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Problem setting up my Meta Quest 2

Hello, I have problem setting up my new Meta Quest 2. When starting the process to setup the device and pairing with my phone, on my phone it asks to enter a 5 digits code. On the oculus the code that appears is an 8 digit codes. What I'm I supposed ...

Digital Gift card

I got a digital gift card at Christmas for $50.00.I cannot redeem it when I try to buy som on the Oculus website. There are no numbers to type in, on my account it shows I have a balance of $50,00 so I know it is there.

Can't create meta account, can't access oculus account...

Hello AllI can't access my old oculus account - I'm certain I'm using the correct account, but oculus says it can't find my account. I have no record of the account credentials, as I've created it a couple of years ago and never actually used it - it...

Help! Facebook account hacked by "Emily Hurley"

Hi, my account has recently been hacked by an entity named "Elizabeth Hurley". A quick Google search has explained to me that the hackers intent is to skip the two step verification process, post something against the community guidelines that gets y...


Trouble turning on oculus is acting weird, when I turn it on the screen flickers and goes black.I have had this problem for a little bit and I have tried everything thing, what can I do?

Disabled Facebook Business Account

Hello team, my name is Nickolos Scott, my Facebook account has been disabled since March 13, 2023 and I can't access my business account. Please help. I greatly appreciate it.

Resolved! Shiny Rocks Purchase Missing

I purchased 5000 shiny Rocks about an hour ago and it is showing as purchased in the Oculus app on my phone but they are not there in Gorilla Tag. I restarted the game several times but still no rocks

BooHaHa by Level 2
  • 22 replies
  • 2 kudos

Posting 180 VR to Facebook

We're testing out posting some VR content to Facebook on a private page, and nothing really seems to be working. Top/Bottom seems to activate the 360 controls, but it doesn't show a picture. Side-By-Side seems to create an error.The pages that used t...

Not enough space but I have enough???

So I thought I would share this problem I had. So when I went to download the oculus app it would have me agree to terms and all that but then I click next and boom not enough space even though I had 2tb of free storage. Oculus support will not help ...

URGENCY to unsuspend Instagram account

My Instagram account @katyperryarchive has been suspended for over a week, and you're ignoring my reports to get it unbanned! I have never violated the guidelines, that account is very important and fundamental for the continuation of my university s...

Hacked Facebook Account

Hello,I got my Facebook account hacked. I cannot access because the hacker used a script that caused this feature to be locked for me to use. The account is currently disabled and due to community standards bre...


Factory Reset update stuck at 100%

I recently factory reset my quest because I was having issues with it Turing off randomly while using even when at full battery and after i reset it keeps getting stuck on " Your headset will restart momentarily" even though it doesn't. I have it plu...

PCVR laggy and low quality

i recently got the vokoo 16ft link cable off of amazon, it works well on roblox vr but when i switch onto something like beat saber or pavlov it looks uhh not that good, i mean it's decent but not what it should be looking like and the lag is really ...

Lily Collins Facebook Hack

I just sent a complaint form to the FCC!!!!! Request received: Lily Collins Facebook HackInboxIconDescription automatically generatedFCC 10:01 AM (4 minutes ago)to me##- Please type your reply above this line -##Hi Barbara,Thank you for your submissi...

Resolved! Help

I synced a 19 minute ping video to my meta quết app and now I can’t view that video. It just shows a wifi sign with an exclamation mark in the middle. What do I do?


Trying to buy my son the game simplepalnesvr and it will not except my payment method

Resolved! Water damage in right controller

I dropped my vr in a fish tank for around 3 seconds and dried it while taking the battery out and dried it for around 10 with a blanket but that wasnt enough so i got a towel to dry it and blow dried it for a 1-3 mins im leaving it on a towel rn anyt...

Resolved! Golf + controller issue

After several holes played in golf + my right controller will quit allowing ball to be hit, menu to be accessed or any a and b button, triggers or action other than the toggle inputs.

Left Controller not tracking

I haven’t used my Oculus in a while, but when I used it today my left controller was not tracking. It tracks better; almost perfect in the right camera but doesn't track at all in the left camera. I cracked my left controller once and right as well b...

Resolved! Quest Pro - Link regluarly drops frames

Hey there  Bought a Quest Pro after the price drop and I'm very impressed!One issue I suffer from is Quest Link performance. There is regular judder and it's generally not very smooth, after digging around the Debug Views I could catch it: (Note Lin...