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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta Quest chat app for web?

In my meta quest "home" i can bring up "people" and select one to chat with.In the "Meta Quest" app on my iOS device, i can do the same, like text chatting.But is there a web user interface for that? Like can i open a web browser, and chat with my Me...

Facebook account access

Facebook account was hacked three months ago, but the hacker didn't remove my Instagram account. I added a Meta account to my Facebook account through Instagram's Meta Account Center. Now, all my Facebook, Instagram, and Meta accounts are interconnec...

Meta suspended my account for an error please help

You suspended my account for wrong reason’s. I’m 48 yrs old, not 13. I sent proof already.I’m a social media manager, I lost a few customers because of this. You sent me an email saying you solved but I’m still inactive. Please fix this issue ASAP. M...

Hacked profile

Hello, I believe maybe someone can help me in this issue. I am afraid and freak put from this situation. Yesterday I hacked by somebody, I got emails my email adress has been removed from my account and my password has been changed and I logged out, ...

Screenshot_20240305-120206_Facebook.jpg Screenshot_20240305-120206_Facebook.jpg

Terrible Customer Support

I have a Quest 2 we bought back during Covid, and a Quest 3 we recently purchased, and with the changes to Meta, both are about to be locked and deleted. I have uploaded my Identification and it keeps being rejected. I am getting fed up with this, th...

Facial Interface cracked (Meta Quest 2)

So I don’t think this is a stupid question but do the facial interfaces that come in the initial headset box break easily? Mines cracked and I’m just wondering. (it’s a meta quest 2 if that changes anything)  

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Pxzl by Explorer
  • 248 Views
  • 4 replies
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Resolved! Oculus PC app dosent want to work

I hard reset my PC I have a 4090 and a core i9. The Oculus app worked fine today but when I reset my PC and installed it again it bugs out. For example, my rift doesn't want to display anything, my quest two doesn't display anything either when I go ...

Cv1- by Honored Guest
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  • 1 replies
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Help with expired RE4 code

Hi there,I sent a private message to @MetaQuestSupport yesterday as I saw other people had this issue and they asked them to message directly. Unfortunately, I haven't heard back so I'll try with this post. I've had this resident evil claim code that...

Resolved! about Pre-Order

When I per-order a game, meta quest don't take the money on same day you per-order the game until it the game has released, it's that right

Deb19903 by Honored Guest
  • 1831 Views
  • 12 replies
  • 0 kudos

Resolved! Pc Oculus app log in issue (2024)

Hello,I own an Oculus Rift (not S) and a Meta Quest 3 (bought resently)After 1/1/24 I can't log in to my Oculus account through PC Oculus app.I've deleted and reinstalled Oculus app.I tried through different browsers (Firefox, Chrome, Microsoft Edge)...

Nuthor by Honored Guest
  • 458 Views
  • 6 replies
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Refusal to refund

I accidentally purchased a game add-on for the wrong account. I contacted Meta immediately to rectify the issue and they refuse to refund the purchase. The content was never accessed, the game cannot even be played on my account. Customer Service ref...

Blaise77 by Honored Guest
  • 78 Views
  • 2 replies
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cant switch versions

basically on my phone i try to switch versions and it wont let me i try to go to bonelab 1.20 but it wont install it it just doesnt do anything

ChugEEE by Explorer
  • 98 Views
  • 4 replies
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My controllers won’t track

Whenever I try to log into my Meta Quest, the controllers, when I click they work, but they just won’t move around like the tracking weird in them

Resolved! hello

im from north macedonia i have a question dose the meta quest have an option for an eu plug (adapter)

Meta Quest is not working

I used this product few weeks a go and now is not working for me since yesterday and is taking all my day just to fix it meanwhile I have other assignment to complete. Hmm this is ridiculous

Not receiving code for back-up SMS for 2FA

Hi, I have set-up a 2FA app, but when I added a backup SMS number I didn't get a code. Now when I go to add a backup it lists the starte'ed out digits of the number (even though it was never authenticated) and clicking Next just shows "Try changing y...

Cleaning!

I still have the Meta Quest 1 and the rubber straps are a little white. Can this be removed or cleaned so that the white film disappears?

tili1972 by Honored Guest
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Elite strap battery won’t charge

I bought a defective Elite Strap with Battery and Meta just keeps stalling me on warranty service - no resolution so far going on 3 months. Class action lawsuit, anyone?

stream from oculus quest 3

How to stream from oculus quest 3 end-to-end camera without computer and phone? Is there any plugin that can stream from the camera?

Kanermys by Honored Guest
  • 110 Views
  • 2 replies
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