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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Puchased Items Not Showing in Account

I purchased two Splash Coin bundles in the Gym Class VR game, and even though my purchases show as “completed”, I haven’t received any of the coins I paid for.

Quest 3 Pink Line

Hello! I’ve been having an issue with the Quest 3 where after a while I see a pink line/bar that fills up half of each lens near the bottom. I’ve looked for a few fixes but can’t seem to find the right fix. I use it through SteamVR and some threads h...

Resolved! Return policy

So i had returned my Quest 3 only 4 days after having it because it came with stick drift. I read their return policy and I see that if meta deems it damaged they wont give a full refund or potentially wont give one at all. Is that the case for stick...

Resolved! PTC v63 Scoped Storage Update

I know this will be a controversial topic, but there has been a enormous modding scene on Quest 1, 2 and 3 with people installing Nexus/Other mods into their games without needing a phone or computer. And the introduction of Scoped Storage in V51 slo...

Problem watching videos when connected to Bluetooth Audio?

Hello!My headset self updated itself to v71 earlier this week and I typically use my Meta Quest 3 to watch YouTube/Netflix while my spouse is asleep next to me. I use bluetooth headphones to isolate the noise to myself. After the firmware update I no...

Meta Quest 3 flickering white pixels

Had my meta quest 3 for a few days been playing primarily asgard's wrath 2. I had noticed on occasion that I would see these random lines of white pixels flickering on loading screens and occasionally in dark scenes.. It didn't seem to do it that muc...

Quest 3 not loading/connecting to any (online) Apps anymore

Hello there, since yesterday morning, I've been having problems randomly with my Quest 3, as I can't use any online apps anymore. Although the headset is successfully connected to the internet and I have access to Google, YouTube, etc., I can't use v...

Stop Meta PC app running at startup

Since my last update around 12/10/2024 I've noticed the Meta PC app keeps running when I restart my PC and even it seems random other times where I not doing anything with my Quest 3 or any VR stuff that I'm aware of, and I'd like to turn this off, b...

Resolved! Quest 3 won't load games

I have the Meta quest 3, I haven't had it very long and it's having issues. It's not wanting to load games. The main ones it won't load are Pavlov and ghosts of Tabor. Pavlov will load then go black screen and nothing else. Ghost of Tabor will have t...

Resolved! Meta quest 3 unable connect any wifi

Hello, please help me, few days ago I got quest 3, but from yesterday I having a problem. My quest 3 not connecting to any WiFi, it saying that WiFi saved, if I press again connect, than again I need to enter the password, so it not connecting and ev...

Blacky007 by Honored Guest
  • 15658 Views
  • 11 replies
  • 3 kudos

Resolved! Meta Account Disabled

I had to start another account to ask this question but something is wrong with my Meta account. It says I need to contact support when I try to log in but I can’t because when I try to log in it says I need to contact support. I got an email awhile ...

Fatdadio by Honored Guest
  • 2277 Views
  • 7 replies
  • 1 kudos

Resolved! Can’t Purchase Add-On for Child

My son has “No Clip VR” and wants to purchase an add-on support pack. The app is rated 10+ and his account is for that age. When I try to purchase the add-on using his account, it says I can’t due to age restriction. How can I buy add-ons for a child...

Resolved! Not able to logging in with Meta Quest Remote Desktop

I just upgraded Meta Quest Remote Desktop on my PC: 3.15.0.2.113But during the logging in process, it asks me to continue on my browser, which I do, but when I did it on the browser nothing happen in the app.I tried to change the default browser in W...

grozeille_0-1724888667543.png grozeille_1-1724888965287.png
grozeille by Honored Guest
  • 4212 Views
  • 10 replies
  • 1 kudos

Using quest 3 on a moving ship

I was trying to play my quest 3 yesterday while offshore and my ship was moving some due to weather. It wouldn't work right due to tracking issues. Is there a fix for this or wont work while any movement is going on? TIA

Brent2553 by Honored Guest
  • 1600 Views
  • 6 replies
  • 2 kudos

Resolved! Meta Quest Link Infinite Loading

Worked fine since buying Quest 3 a month ago, was working yesterday, today it wont work, tried reinstalling the app, nothing, tried beta branch, nothing. my AMD graphics driver is up to date, it was literally working yesterday with no changes whatsoe...

iSky0 by Explorer
  • 2833 Views
  • 5 replies
  • 0 kudos

Meta support is horrible, they should be ashamed

I reserved my Meta Quest three and got it Tuesday before lunch. So far I’m very happy with it except for one minor issue. On the right lens, there is one pixel that is out. You would think that would be a simple fix for a new product. Contact support...

Resolved! Meta Quest Link not working on Laptop with RTX 4060

Hi all, I've already checked everything possible, and spoke with a support team (there were ~5 different people).But the last message I received: Worry not, I will do my best to assist you with this. Kindly note, at this time, our Meta Quest units do...

fidgetik by Explorer
  • 3685 Views
  • 7 replies
  • 2 kudos

Meta Quest 3 Headset Won't Power on

Meta Quest 3 Oculus headset Won't Power on. Have tried holding power button for over one minute, will not turn on. Have tried using different charger and power source plug in charging for several hours and still won't power on. From device, says head...

bad frame rates in Beat Saber since the last update v1.33

Hi,Two weeks ago I received my Quest 3 and beat saber was the first game I installed. Everything was fine, tracking was nice and the graphics were smooth.Unfortunately since the last update v1.33, I have a really bad frame rate. The blocks are notice...

Resolved! Game Downloads keep cancelling themselves on Quest 3

hi im having an issue when trying to download asgards wrath 2, im on q3, every time i try to download the game, the download stops and the asgards wrath icon goes back to install, i normally get between 100-600mb when it does this, the highest downlo...

Imperators by Expert Protege
  • 70428 Views
  • 406 replies
  • 17 kudos

Quest 3 Hand Tracking not reliably starting

Since upgrading to the Quest 3 I'm having trouble getting the hand tracking to start when I wake the headset and when I start an app that uses hand tracking. Frequently when I put on the headset, waving my hands in front of the cameras does nothing. ...

hobyvh by Explorer
  • 3472 Views
  • 16 replies
  • 2 kudos
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