Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest Link cable

hi, we use 8 headsets Quest 2, and 1 Oculus Pro. But we can not link them with the link cable. it is a oculus cable. also the white original one that comes with the goggles does not connect.? Help please. We use software with airlink, but lately it s...

Kletz1 by Guest
  • 0 replies
  • 0 kudos

Quest touch pro trigger mistakenly touching detection

It detect to "touching" the trigger when my index finger just close to the trigger and not touch it.When I push the trigger then leave, it don't leave immediately in unless I fully open my hand to keep my index finger really far away from trigger, it...

Quest Pro Airlink Issues, Screen tearing

Whenever I connect via airlink within moments of me moving my head a little I will start to see this black screen tearing. Using the ODT I saw that the bitrate would drop to almost zero and then go back up after I stopped moving my head. Everything a...

Resolved! Home Button Missing when using PC VR

I will get a notification that i have gotten a new item for my home in when i go to try to go to my home theres no button for me there

Soildeer by Honored Guest
  • 70 replies
  • 5 kudos

Resolved! Oculus won't let me buy game (error 1818127) (FIXED)

I just got a prepaid visa debit card and registered it for online use and everything but now im getting hit with that error: 1818127 crap, i just wanna play drunkn bar fight, and i know theres enough funds because theres $100 on the card and the game...


Question about a accessory for the Meta Quest Pro

Before I start I need a response ASAP the item I am talking about is:, my question is: for that item I just linked, does it have 2 cords? cause if you look in the On...


So I bought my quest pro controllers for my quest 2 headset and everything was going fine for the past few months but then my right controller slowly started doing stick drifts. I didn’t think anything of it since I 300$ for the controllers to work f...

3rd Broken Controller

I am on my third controller issue. If we are only counting ‘issues’ that are so bad I am unable to play. Most recently, the trigger of my newest left controller has stopped working. I mentioned to the oculus team. They have not been helpful. Anybody ...

Lilpus by Explorer
  • 2 replies
  • 0 kudos

Meta Workrooms & Meta Quest Remote Desktop

I can be using Workrooms on my Quest Pro while connected via Meta Quest Remote Desktop for hours and everything is fine. However, there is an issue where the mouse cursor will disappear, or the mouse curser will get stuck in a previous state. If I di...

Code4real by Honored Guest
  • 6 replies
  • 0 kudos

100mbps airlink hard cap on AMD

I have an issue when using airlink. Anytime I set the bitrate above 100mbps, airlink starts to become extremely laggy and unplayable. If I set the bitrate to 95 everything runs fine. This is on v53 and latest AMD drivers. GPU: RX 6800XT, CPU: Ryzen 5...

cannot purchase app

after i enter my pin, message says, something went wrong,. wont let me purchase any app. no issue with subscription though using same pin

Outhaul by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! My personal Facebook Account was disabled

Hello Sir , I Am Using My Official Facebook Account From 8 years, Sir I Am Aware From Facebook Community Standards Rules, Sir I Don't Post Any illegal and Sexual Activity on my Facebook Account. Sir my facebook account is suspended . Sir I Request to...

Horizon Workrooms on Mac is unusable

Hi there,I have a quest pro and trying to find a way to bring my work into VR.I've tried Virtual Desktop but doesn't support multiple screens.I have just tried Workrooms, but in "office mode" the max resolution i can get off my 3 monitors in

Help with oculus devices connection without internet

I have an issue with the Meta Quest 2 and the new Meta Quest Pro, where i have an app that needs to be connected to a local network to work (the same as the others headsets because it's multiplayer). This network does not have internet connection, wh...

Quest 2 and Quest Pro plastic body material

The big no-go for buying a Quest Pro, from several people I've talked to, is the non-replaceable head strap. The head strap on the elite battery upgrade pretty much just cracks and breaks under stress.What material are these things made of? Something...

Disabled Facebook Account

Hello, My personal Facebook profile was hacked, someone had attached an Instagram profile to it and then disabled my profile, I've tried contacting facebook on all channels I could find but I'm hitting a brick wall at the moment.I am unable to reques...

Kordoff by Explorer
  • 7 replies
  • 0 kudos

Resolved! Poor browser software for important web applications

I have the quest proI use it heavily for many hours a day with only my hands. I use it to work and browse. my issue is that the browser does not seems to fully work when typing on Microsoft one note via the browser gmail switches to legacy mode the m...