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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3786 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

PTC v63 - DCS crashes on Link

Hello, This is a cross post from my post in the PCVR forum from 16/2/24. As reported by others, a version of the v63 PTC (at the time, an update released on 15/2/24) caused a crash to desktop when running Digital Combat Simulator. Switching off the p...

Sync games saves

hello everyone, I have two devises (Quest 2 and Quest Pro) when I installed the games that support cloud save on the Pro, they correctly took the Quest 2 saves from cloud. Now however, if I make progress on one device, these are not taken by the othe...

aleciuf by Explorer
  • 3308 Views
  • 6 replies
  • 0 kudos

Meta password

I cannot login to my account. I got an email said changes were made but I don't know what to do. I ask support but no help. I don't want my Facebook to be associated with my Meta account. Is there a way to do this?

okeyone by Protege
  • 35 Views
  • 0 replies
  • 0 kudos

Quest Pro Controller Stuck On Blue Light of Death

So my controllers were updating, and after they finished my left controller wouldn’t turn on after even restarting. So I unpaired it and tried to repair it. But then it got stuck on a blue light. Which I will call, the blue light of death. Now it won...

Mojz by Explorer
  • 7931 Views
  • 42 replies
  • 1 kudos

Displays

HelloI just want to be able to do normal work on my laptop with 3+ screens, ideally 4, or even make one screen that just bigger then normal. I need to be able to see my keyboard and a cup of coffee. I need it to be connected to my laptop not wireless...

Resolved! Hi, Quest Pro right controller is not connecting.

Hi, Quest Pro right controller can't connect.Below is how I tried it.1. Reset by pressing the controller menu/Oculus button (left controller is well connected, right controller is briefly connected and then disconnected again)2.Try disconnecting the ...

codestory by Honored Guest
  • 110 Views
  • 1 replies
  • 0 kudos

Resolved! Quest Pro, no Audio when using Link Cable

SYMPTOM: when a cabled Link session is established, Quest Pro does not produce audio output. I'm talking about even the Oculus overlay / Menu that comes up when Link sessions launch. Clicking on buttons along the bar normally makes a sound, but in th...

Pandages by Protege
  • 2172 Views
  • 21 replies
  • 1 kudos

Quest pro headset tracking lost loop

https://files.catbox.moe/78nowm.mp4↑ As shown in the video, it randomly (but high frequency) happens.I meet this bug earliest in v60 and now v63 it still happens.When it happens, in perspective mode it works well but in any non perspective mode it tr...

Quest Pro controller not tracking

I've been playing the game so far, and the controller hasn't been tracked since the PTC update.Current Version: 63.0.0.288.363.575205224Strangely, when I turn off Wi-Fi on the headset, the controller's button is pressed, and when I turn on Wi-Fi, the...

Resolved! PTC v59 and v60 Quest Pro Controller Tracking lost

After updating to v59 on Quest PRO, ive got serious tracking issues with the Pro controllers. headset seems to loose connection to controllers every minute. They dissapper while using them for a while then they do reappear.Did also try disable handtr...

JohSm67 by Rising Star
  • 5902 Views
  • 48 replies
  • 6 kudos

Meta Quest Pro Left controller not pairing?

The left controls are working light is on, vibration is active but it does not connect to the headset.I've been dealing with this for about a week.The white line on the controller is its original protector. I didn't remove it, I cut off the excess, s...

alanjaweb by Honored Guest
  • 175 Views
  • 2 replies
  • 0 kudos

Confirming a child’s age

I’ve had an email telling me to confirm a supervised child’s age, but the link just takes me to the Meta app and no instructions on how to confirm age. Any ideas?

Oculus Quest Pro stuck in Business Mode

Factory reset the headset and it's asking I connect to an organization, with no option to switch to personal mode. This is the only option after multiple factory resets, how can I switch it to personal mode?

Left Quest Pro controller not pairing?

Sooo for some reason. My left Meta Quest Pro controller does not want to pair and does a super weird blinking pattern when ever I press B or X. It still shows life but it just won't pair what so ever. What should I do?

cant switch versions

basically on my phone i try to switch versions and it wont let me i try to go to bonelab 1.20 but it wont install it it just doesnt do anything

ChugEEE by Explorer
  • 176 Views
  • 7 replies
  • 0 kudos

Quest pro controllers enter sleep too fast

Hi there. I'm using my quest pro to play PCVR. After a firmware update on my controllers they started to go to sleep after 10 seconds of not moving. My hands disappear in game until i move again. This is so annoying! There is no setting to change thi...

Resolved! Home Button Missing when using PC VR

I will get a notification that i have gotten a new item for my home in when i go to try to go to my home theres no button for me there

Soildeer by Honored Guest
  • 23790 Views
  • 163 replies
  • 7 kudos

Touch Pro right controller not pairing

i didnt have my straps on my right controller and i threw it at my wall by accident and it was having tracking problems so i unpaired the controller on the app and now whenever i try to connect it on the app it shows a green blinking light then a blu...

notecca by Honored Guest
  • 65 Views
  • 1 replies
  • 0 kudos

Quest pro controller problem

My quest pro right controller all the sudden stopped working when I was playing a game with my friends. I tried to charge it and it wouldn't turn on it was at 4% also. I've waited an hour I picked it up and still nothing. This isn't very fun

Resolved! [Q2 V63] Left Pro Controller bricked after last update

Quest 2 on V63 + Pro Controllers.Last night I've turned on the Q2 to play with friends, after a long boot the Pro controllers starts to update.Left controller: "updated correctly" (but died right after)Right controller: reached 99% then never apperar...

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My controllers won’t track

Whenever I try to log into my Meta Quest, the controllers, when I click they work, but they just won’t move around like the tracking weird in them

Resolved! Quest pro can't pair with controllers and my app

So my controllers was showing the overheat note all the time, then i saw fac reset can solve the problem, so i did, then i just thought clear out everything would be better, so i went to the web and wiped my pro out of my app. The first issue came ou...

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Eeviluke by Honored Guest
  • 3978 Views
  • 62 replies
  • 0 kudos
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