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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 58046 Views
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! No "Connect Move to Oculus Mobile App" in Move app settings

Hello,I am hoping to connect the oculus move app to my apple health app. Unfortunately, I do not seem to have that option available even though it was suppose to have been released to everyone. I am on the latest software, and even tried factory rese...

jmbjmb98 by Level 2
  • 2217 Views
  • 43 replies
  • 1 kudos

Sync Oculus Move with the mobile app

Hello,I’d like to synchronise Oculus Move with my phone. I saw your tutorial, but a don’t find the button « Connect Move to Oculus Mobile App » in the settings.thank you for your help.

Missing Home Environments and Missing Official Apps

A few days ago, I began having several issues in Home Environment section and in App library. I rebooted Quest 2 a few times, still no luck. Problems are: I'm stuck with one home environment and others are not there. The section is empty except for t...

Kiwixi by Level 2
  • 1114 Views
  • 8 replies
  • 1 kudos

Resolved! Can't log in to Oculus Move through Facebook on Quest 2

I've been wanting to try out the Oculus Move app on my Oculus Quest 2 but I haven't been able to log in. I've been trying for many months and always have the same issue which is the following: I launch the Move app and it asks me to log in with Faceb...

GJ24 by Level 3
  • 964 Views
  • 8 replies
  • 0 kudos
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