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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Rename device with Oculus Quest 2

Hi, we have purchased a big amount of Quest 2 for a client and would like to rename the devices as they appear all with the same name "Quest 2" when you want to stream one of them. Is there any way to rename them? Quest2-01 for example Thanks in adva...

Resolved! Can’t use mixed reality camera on iPhone since v37

I have an iPhone 13 pro max and the option to use the mixed reality camera just vanished, I’m using iOS 15.3.1, quest 2 v37, oculus app 150.0 but as you can see there’s no option anymore on the right corner of the screenshot, I’m already contacted th...

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juant800 by Explorer
  • 6930 Views
  • 26 replies
  • 3 kudos

Oculus App destroys PC Performance

When I launch my Oculus App, it literally "kills" my PC, meaning, it destroys the performance.I don't understand if this is a CPU or GPU issue, but it's nearly impossible to use any of my applications, once the Oculus App is up and running. Devices:I...

Anonymous by Not applicable
  • 2222 Views
  • 8 replies
  • 1 kudos

Different login experiences

I had Oculus account since the DK2 days (I had this forum account since 2015 - https://forums.oculusvr.com/t5/user/viewprofilepage/user-id/987976 ), then I merged it with my FB account after buying Quest 2.Yet I can still log in using my "old" Oculus...

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Unable to log into Meta to log into Oculus PC App

Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...

"Confirm account merge" keeps failing

I've recently purchased a Quest 2 and am currently in the first setup process.I created an Oculus account and am trying to merge it with my Facebook account from the Oculus mobile app, but every time I confirm, an error message pops up reading: "Unab...

Oculus Software (Oculus App) Failing to Install

I've been looking into the new air link feature for the Quest 2 and when I download the Oculus Software it successfully gets through the download phase, but when it gets into the install phase, it tells me in big letters to restart my pc, as I've don...

Oculus Client bugged out post account merge

So I just did the whole merge bs for the quest account and the oculus client won't boot up. It's stuck on the loading circle with the Oculus logo. Is there a fix for this or are we just waiting out the storm?

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

AltGl1im by Honored Guest
  • 1219 Views
  • 3 replies
  • 0 kudos

Casting from oculus app bug

When I start casting from the oculus app on iPhone it works. But if I stop casting from the app and then start again it doesn’t work anymore. It works only one time. Then when I reboot the quest 2 it works again one time.

"Can't reach Oculus service" error

Hi, I'm getting en error says "Can't reach Oculus service. Please try restarting your computer. If that doesn't work, try repairing your Oculus app". Please find the details below: I am receiving this error on PC application. I could download the app...

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Kiwixi by Honored Guest
  • 608 Views
  • 1 replies
  • 0 kudos

Resolved! Trouble with multiple Quest 2s

Alright, so the school i go to wants to buy about 13 Quest 2s. We currently have one. And they employed me to get some information about how this stuff works. I know a bit, i read some articles about how it works but i still dont know anything. So th...

MiFrylek by Honored Guest
  • 729 Views
  • 1 replies
  • 0 kudos

Same device showing up multiple times on app

 I don’t know if this is why I am having issues with horizon worlds, but why is my device showing up multiple times on my app? I can’t even delete them. Uninstalled the app and it was still there after I reinstalled.

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No HDMI Connection on Oculus Rift

I recently purchased a new graphics card which was a RTX 3050 and had an original Oculus Rift that was never opened. I recently went to set up my Oculus Rift and as I was setting it up, I connected both of the sensors successfully, but the HDMI canno...

Anti-Matt by Honored Guest
  • 1791 Views
  • 1 replies
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Not enough space to install Oculus Setup

Hey everyoneso I bought an oculus rift from a friend of mine and tried to set it up... but i can't install the setup application, it permanently says "not enough space"... I've tried everything but nothing works... I've got more than 100 gb of space ...

Anonymous by Not applicable
  • 1095 Views
  • 2 replies
  • 1 kudos

Cannot connect Oculus AirLink with computer to play vr games

I bought the Oculus to play games on my computer in VR. I cannot use Oculus AirLink to play anything including Oculus and Steam games like Half-Life Alyx. When I try to connect AirLink to my computer inside Oculus, it shows the loading 3 dots icon an...

Cant install anything (Windows desktop) support no help :(

Hi all, Have suddenly come across this issue whereby I can't install any apps at all on the Oculus/Meta Windows desktop app. I have notifications stating an update for a game is in the queue, and an update to the oculus app itself is in the queue, bu...

Oculus Quest 2 Blank Link Screen

Whenever I plug my Quest 2 into my laptop, all that I see is a blank screen. I plugged it into my friend's computer who also has an Oculus and it worked there but wouldn't work on my laptop when using the same cable. I have an HP Omen 15 and have uni...

Resolved! VRChat always start in desktop (oculus app / rift s)

so for some reason VRChat only start in desktop mod VRChat works but no vr. in the headset you see the loading screen I tried:-uninstall and reinstall VRChat (manually and the uninstall in the Oculus app)-uninstall and reinstall the Oculus app (manua...

Oculus Quest 2 Gallery

I've been off and on YouTube trying to figure this out, and NOTHING has helped. I can't find the gallery or cloud for my Oculus anywhere in the Oculus app. I'm absolutely confused because I've tried everything and none of it makes sense.

Oculus wont install and ive tried pretty much everything.

So for some reason Oculus decided to uninstall itself when i tried to repair it, which it told me to do, and now it wont let me reinstall it. Ive tried restarting, reinstalling, deleting files, safe mode, reinstalling the installer, giving it admin p...

Reepus by Explorer
  • 634 Views
  • 1 replies
  • 1 kudos

Can’t purchase any games

I keep receiving an error “Request Not Completed We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Center.” It has said this for a week and I’ve tried contacting support...

Resolved! Oculus on PC

Hello i just downloaded Oculus app on my pc to try the same games but with better graphics.But when i instal them, the app on my pc can't find any save...so i have 2 different progression. I did activate the cloud but it's like i don't have any save ...

Oculus App inviting friends and receive store credit not working

There's this limited time offer to invite someone on the Oculus App though Messenger to get an Oculus Quest 2 and we both get $30 store credit. Well, I invited my friend and he was already thinking about buying one and he said he used my link to buy ...

LoutsVR by Honored Guest
  • 1192 Views
  • 1 replies
  • 0 kudos

Rift RK2 Sensor making my Webcam useless

I'm having problem with oculus pc app for couple days, because this webcam. When I install oculus app with connecting webcam seems impossible for some reason, so I unplugged my webcam and installed oculus app successfully. But next day when I trying ...

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